Senior Product Support Specialist

Jitter; Paris; Hybride; EUR 55 000 - 70 000; Plein temps

Résumé du poste

A design software company based in Paris is hiring a Senior Product Support Specialist. In this role, you will empower users to succeed, advocate for customer needs, and help refine the product by providing critical feedback. You'll bring 3+ years of experience in support roles, ideally within the creative or technology sectors, and possess strong communication skills. Benefits include competitive salary, equity options, health insurance, and generous vacation time.

Prestations

Competitive salary and equity

Employee-friendly equity terms

Latest productivity software

Team events & offsites

Health insurance for family

Five weeks of paid vacation

Parental leave

Qualifications

• 3+ years of experience in Product Support or Customer Experience.
• Proven track record of scaling support operations.
• Excellent written and verbal communication skills in English.

Responsabilités

• Master Jitter's features and workflows.
• Advocate for customer pain points and feature requests.
• Contribute to scaling support operations.

Connaissances

Customer experience

Technical troubleshooting

Scaling support operations

Impeccable communication skills

Engagement with customers

Outils

Intercom

Zendesk

Stripe

Description du poste

Summary

👩💻 Be the cornerstone of our pioneer support team focused on delivering a world-class customer experience, helping our users to create their best work with Jitter.

💰 55-70k€ + Stock options / BSPCE – we can go higher for exceptional candidates

📍 Based in Paris (in-person) – we are open to remote in Europe or relocation packages for exceptional candidates

🇬🇧 We’re an international team and work in English

💫 Who we are

Jitter is a fast, simple, and collaborative motion design tool for the web. We help designers create beautiful animations for videos, social media, apps, and websites — and collaborate easily with teammates, clients, and stakeholders. Think “Figma for motion design.”

Jitter is already a leading design tool: we serve more than 100k users monthly, the community awarded us a Design tool of the Year award on Product Hunt, and our Figma plugin has more than 350k installs – making it the biggest standalone animation tool on Figma Community.

We’re a small, ambitious team from Apple, GoPro, Google, Pitch, Slack, and YC. We’re growing fast (>10% per month) and scaling to empower more designers with the animation tool they’ve been dreaming of.

✨ Our mission. Make motion design accessible to all designers.

🔭 Our ambition. Become the leading platform to create animated content.

🎯 Your mission

As a pioneering Senior Product Support Specialist at Jitter, your mission is to empower our users to succeed, and help us scale our support operations as we grow. You will:

• Become a Jitter expert, mastering its features, use cases, and workflows




• Be a passionate advocate for customer pain points, bugs, and feature requests, working closely with design and engineering to refine and shape the product




• Contribute to scaling support operations and processes to deliver a best-in-class experience to our growing user base




• Develop and iterate help resources to help users learn about Jitter and get the most out of it




• Provide coaching, guidance, and mentorship to future support team members

This is a hands-on, high-impact role with real ownership and room to grow.

💥 Impact and opportunities

• You’ll be the voice of our users and turn their feedback into product improvements




• You’ll build the foundation of our support and education systems, including tools, processes, and content




• Your content will help thousands of users monthly learn Jitter autonomously




• You’ll grow with the company and potentially evolve into leadership roles in support, success, product, or marketing

💪 What we’re looking for

• 3+ years of experience in Product Support, Customer Experience, or a similar SaaS role — ideally supporting creative software or technology products in the design or video space




• Proven track record of scaling support operations, including configuring and managing tools to help solve problems at scale




• Impeccable written and verbal communication skills (native-level English) and confident ability to engage customers at all levels with empathy and clarity




• Experience with technical troubleshooting and issue diagnosis — you have a solid picture of how web applications work and can extrapolate information from logs, screenshots, and reports to clarify and articulate issues




• Familiarity working with modern service platforms and related tools (e.g. Intercom, Zendesk, Stripe)

Bonus points if you:

• Have professional experience in design, video, or animation (or a strong personal interest)




• Understand creative workflows and the design community




• Have worked with AI solutions to complement and scale human-led support




• Are active on Discord or familiar with creative online communities

🙌 Work environment and culture

We are building a stellar team of humble, inspiring, creative smart folks who enjoy building world‑class products, learning, and growing together. Here are some soft skills we’re excited about:

✨ Excellence. You love building great products and you deeply care about the quality of your work. You always go the extra mile.

⚡ Energy. You are clear and engaging. You are excited to ship, and pass that energy to the team. You love to come up with creative solutions.

🤝 Team play. You are a team player who loves to co‑create. You love to be inspired, and inspire others to help them grow.

🧭 Ownership. You are a self‑starter who gets things done. You focus on the most impactful initiatives with an entrepreneurial spirit.

Diversity and inclusion are core to our culture. If you are a member of an underrepresented group in tech, we strongly encourage you to apply.

🔖 Perks and benefits

We offer best‑in‑class benefits:

• Competitive salary and equity




• Employee‑friendly equity terms (extended exercise period)




• Latest productivity software




• Team events & offsites every quarter




• Laptop of your choice, display and accessories for your office space




• Health insurance for you and your family




• Five weeks of paid vacation




• Parental leave