Senior French-Speaking CSM — AML SaaS Platform

ComplyAdvantage; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A financial crime prevention company is seeking a French speaking Senior Customer Success Manager to nurture relationships with clients and ensure their success using our SaaS solutions. The role involves managing a portfolio of French-speaking customers, ensuring excellent onboarding and ongoing support, and driving revenue growth through upselling. The ideal candidate will possess strong relationship management skills, a passion for customer outcomes, and a basic understanding of technology. This position is located in Paris.

Qualifications

• Proficiency in French at a native or near-native level.
• Strong process management skills to handle multiple deadlines.
• Previous project management experience.
• Experience in a startup environment preferred.

Responsabilités

• Manage a portfolio of strategic French-speaking customers.
• Own the overall relationship with clients.
• Ensure successful onboarding for new customers.
• Provide proactive support to clients, minimizing churn.
• Drive cross-sell and upsell opportunities.

Connaissances

Relationship management

Customer advocacy

Process management

Communication skills

Technical understanding (APIs, cloud)

Description du poste

A financial crime prevention company is seeking a French speaking Senior Customer Success Manager to nurture relationships with clients and ensure their success using our SaaS solutions. The role involves managing a portfolio of French-speaking customers, ensuring excellent onboarding and ongoing support, and driving revenue growth through upselling. The ideal candidate will possess strong relationship management skills, a passion for customer outcomes, and a basic understanding of technology. This position is located in Paris.