Senior Account Manager - Paris

TheFork, a Tripadvisor company; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading restaurant booking platform in Paris is seeking an Account Manager to ensure significant revenue generation and build long-term customer relationships. The ideal candidate will have 4+ years of experience in account management, native-level French, and fluent English. This full-time role offers a competitive salary, flexible working environment, and a variety of employee benefits, including health insurance and continuous learning programs.

Prestations

Flexible working environment

Competitive salary and monthly bonus

Health insurance fully covered

Continuous learning and development programs

Lifestyle benefits

Qualifications

• 4+ years of experience in account management or a relevant role.
• Self-starter and results-oriented.
• Comfortable with phone conversations and negotiations.

Responsabilités

• Ensure restaurant portfolio generates significant monthly revenue.
• Build long-term relationships with customers.
• Set up action plans with Sales and Marketing.

Connaissances

Account management

Native-level French

Fluent English

Google Suite

Salesforce

Analytical skills

Negotiation skills

KPI-driven work style

Description du poste

Overview

Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. We connect the world’s favorite restaurants with a broad community of loyal diners through our signature products:

• TheFork App: our free restaurant discovery and booking app
• TheFork Manager: a software tool that digitizes restaurant operations, helping restaurateurs manage bookings and boost revenue
• TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from the TheFork app

We value people who make a difference. Our Forkies community lives by core values—Better Together, Ownership, Respect, and Growth—and we strive to be inclusive and empowering. TheFork leads the restaurant booking market in Europe and operates in 11 countries with a fully international, multicultural team.

Responsibilities

• Ensure your Restaurant portfolio generates significant monthly revenue by selling TheFork solutions to Restaurants
• Be the primary point of contact and build long-term relationships with customers
• Provide support via email and phone to your client portfolio, assisting with positioning strategy, revenue management, and online marketing
• Set up action plans with Sales and Marketing; collaborate with the Marketing Restaurant Offer team to develop promotional plans (Festivals, Special offers, YUMS, SUPER YUMS) to optimize offers for users
• Negotiate favorable conditions to help restaurants optimize margins and increase seat occupancy
• Monitor compliance with T&Cs and quality policies to guarantee excellent B2C user experience
• Provide support and training to use our tools
• Capture user requirements and work with other departments to improve product relevance of TheFork websites and apps
• KPIs include (but are not limited to): monthly restaurant revenues, promotions across portfolio, participation in TheFork Festivals, YUMS and SUPER YUMS programs, total restaurants retained

Qualifications

• 4+ years of experience in account management or a relevant role
• Native-level French and fluent English
• Fully computer literate with Google Suite and Salesforce
• Self-starter, results-oriented, and target-driven
• Knowledge of revenue management issues
• Comfortable with phone conversations and negotiations
• Analytical and creative, able to offer the best solutions
• Ability to build trust and develop business relationships
• Autonomous with KPI-driven work style
• Proven ability to manage multiple projects
• Self-starter who adapts quickly in fast-paced environments and aims for outstanding sales results

You can Impress With These Additions

• Experience in internet/tech field
• Experience in pitching and selling promotions/deals/flash sales
• Experience handling a high-volume portfolio (40–50 outbound/inbound calls; 600–1000 accounts)

What we offer you

• Permanent contract
• Flexible working environment (2 days home office per week; up to 4 additional weeks remote during summer and December)
• Competitive salary and monthly bonus
• Lunch vouchers for working days
• International teams across 10 offices in Europe; multicultural environment
• Inclusive working environment
• Lifestyle benefits for physical and leisure activities, family support, travel, etc.
• Continuous learning and development programs
• Free access to the Calm app for mental health support
• Parental leave and caregiver leave policies (12 weeks fully paid)
• Health insurance fully covered by the company
• Life and Disability Insurance at no cost to the employee
• Welfare allowances for school costs, elderly care, babysitting, transportation, and travel leisure
• Amazing offices with dining, coffee points, and leisure areas

Equal Opportunity TheFork is committed to a fair recruitment process. If you require reasonable support during the application or assessment process, please contact our HR team.

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