Sales Administration Coordinator

Centre People; Paris; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A fast-growing Japanese manufacturer is seeking a Sales Administration Coordinator to manage orders, support the sales team, and handle logistics in Paris. The ideal candidate has at least 3 years of experience in sales administration and excellent bilingual communication skills in English and French, with an understanding of Japanese culture as a plus.

Qualifications

• 3+ years of experience in a similar position.
• Good knowledge of MS Office applications.
• Understanding of Japanese culture is a bonus.

Responsabilités

• Oversee and process all in-coming orders using specially designed software.
• Communicate with customers and liaise closely with CS Supervisor and CS Manager.
• Support the sales team and provide excellent client care for all retailers and distributors.

Connaissances

Sales administration experience

Communication in English and French

Understanding of Japanese culture

MS Office proficiency

Intercultural competence

Outils

SAP

Description du poste

A fast-growing Japanese manufacturer is currently recruiting a Sales Administration Coordinator to work in their Paris office.

In this role, you will be responsible for overseeing and processing in-coming orders, supporting the sales team, managing logistics, controlling stock, providing technical and after-sales care, managing events and PR, and ensuring effective communication across departments.

The ideal candidate should have experience in sales administration and excellent communication skills in both English and French. Understanding of Japanese culture and some Japanese skill is advantageous.

Main Responsibilities:

• Oversee and process all in-coming orders using specially designed software
• Communicate with customers and liaise closely with CS Supervisor and CS Manager
• General office administration and email correspondence
• Handle all in-coming phone calls to the highest standard
• Support the sales team and provide excellent client care for all retailers and distributors
• Work closely with retailers and distributors, providing support and assistance with any issues
• Liaise closely with the Logistics department and a third-party warehouse management company
• Handle delivery-based issues and complaints management
• Handle returns shipments and replacement shipments
• Oversee and carry out regular bi-weekly stock checks
• Liaise with Purchasing, Logistics in their warehouse management
• Identify in-coming payments, issue Pre-Payment invoices and manage outstanding payments
• Oversee all external invoices for advertising, utilities, rent and other services
• Liaise closely with technical advisor regarding spare parts for clients
• Raise invoices for after-sales services and manage technical complaints in ERP
• Coordinate technician visits and maintain inventory of spare parts
• Registering all information on sales force
• Order entry and order processing of spare parts for technical complaints
• Outbound information to all involved parties about status of pending or closed claim issues
• Shipment of spare parts, escalation on delayed tasks, organize returns (credit note), and close issues
• Assign external service partner including shipment of spare parts or replacements
• Collaboration on cross-departmental projects
• Ongoing examination of workflows and processes to optimize and reduce costs
• Accompanying technicians during training sessions, and in the future, being able to train hotel technicians as an instructor
• Managing the inventory of spare parts for the FR office and SS stores
• Managing claims invoices
• Human resources, attendance management (members of the French sales office)
• Office management (office insurance, cleaning, asset management)
• Management of sales cars and parking lots
• Undertake any other reasonably required duties as directed by manager or someone acting on their behalf, in addition to the role specific tasks and responsibilities
• Comply with statutory requirements regarding the workplace such as employment law, health and safety, fire prevention etc.

Ideal Candidate:

• 3+ years of experience in a similar position
• Very good written and oral communication skills in English and French
• Understanding of Japanese culture (Japanese language ability is a bonus)
• High degree of flexibility
• Customer oriented thinking
• Sense of responsibility
• Ability to work independently and team-oriented
• Intercultural competence
• Good knowledge of MS Office applications and IT knowledge to handle internal system (SAP)