Sales Administration Coordinator

Centre People Appointments; Paris; Hybride; EUR 37 000 - 38 000; Plein temps

Résumé du poste

A recruitment agency is seeking a Sales Administration Coordinator in Paris. This full-time position involves overseeing sales orders, managing customer communications, and supporting the sales team. The ideal candidate has at least 3 years of experience and is fluent in both English and French. Flexibility and a customer-oriented mindset are essential for this role, which offers hybrid work options.

Qualifications

• 3+ years of experience in a similar position.
• High degree of flexibility and sense of responsibility.
• Written and oral communication in English and French.

Responsabilités

• Oversee and process in-coming orders using software.
• Communicate with customers and liaise with supervisors.
• Handle delivery-based issues and complaints management.
• Manage the inventory of spare parts for the office.
• Undertake office management tasks as directed.

Connaissances

Very good written and oral communication skills in English

Very good written and oral communication skills in French

Customer oriented thinking

Good knowledge of MS Office applications

Ability to work independently

Team-oriented

Understanding of Japanese culture

Intercultural competence

Flexibility

Outils

SAP

Description du poste

Ref : SF46799

Eligibility

• Eligible visa: Permanent residence, Spouse, Partner
• NOT eligible: Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance

Work Type : Hybrid work available (3 days office / 2 days work from home)

VISA SUPPORT : No

TYPE : full-time

WORKING HOURS : 9 : 00-17 : 00 from Monday to Friday (38.5 hours per week)

SALARY : €37k-€38k, depending on experience

START : Oct 2025

LOCATION : Paris, France

Sales Administration Coordinator – Main Responsibilities

• Oversee and process all in-coming orders using specially designed software
• Communicate with customers and liaise closely with CS Supervisor and CS Manager
• General office administration and email correspondence
• Handle all in-coming phone calls to the highest standard
• Support their sales team and provide excellent client care for all retailers and distributors
• Work closely with retailers and distributors, providing support and assistance with any issues
• Liaise closely with their Logistics department a third-party warehouse management company
• Handle delivery-based issues and complaints management
• Handle returns shipments and replacement shipments
• Oversee and carry out regular bi-weekly stock checks
• Liaise with Purchasing, Logistics in their warehouse management
• Identify in-coming payments, issue Pre-Payment invoices and manage outstanding payments
• Oversee all external invoices for advertising, utilities, rent and other services
• Liaise closely with technical advisor regarding spare parts for clients
• Raise invoices for after-sales services and manage technical complaints in ERP
• Coordinate technician visits and maintain inventory of spare parts
• Registering all information on sales force
• Order entry and order processing of spare parts for technical complaints
• Outbound information to all involved parties about status of pending or closed claim issues
• Shipment of spare parts, escalation on delayed tasks, organize returns (credit note), and close issues
• Assign external service partner including shipment of spare parts or replacements
• Collaboration on cross-departmental projects
• Ongoing examination of workflows and processes to optimize and reduce costs
• Accompanying technicians during training sessions, and in the future, being able to train hotel technicians as an instructor
• Managing the inventory of spare parts for the FR office and SS stores
• Managing claims invoices
• Human resources, attendance management (members of the French sales office)
• Office management (office insurance, cleaning, asset management)
• Management of sales cars and parking lots
• Undertake any other reasonably required duties as directed by manager or someone acting on their behalf, in addition to the role specific tasks and responsibilities
• Comply with statutory requirements regarding the workplace such as employment law, health and safety, fire prevention etc.

Sales Administration Coordinator – Ideal Candidate :

• 3+ years of experience in a similar position
• Very good written and oral communication skills in English and French
• Understanding of Japanese culture (Japanese language ability is a bonus)
• High degree of flexibility
• Customer oriented thinking
• Sense of responsibility
• Ability to work independently and team-oriented
• Intercultural competence
• Good knowledge of MS Office applications and IT knowledge to handle internal system (SAP)