Réparateur Ascenseurs H/F

KONE; Le Mans; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading company in the lift and escalator industry is seeking a professional to join their customer relationship management team. This role is essential for ensuring customer satisfaction and safety during service operations. The successful candidate will engage with customers proactively, manage service responsibilities efficiently, and maintain equipment standards while fostering a safe working environment.

Qualifications

• Experience in customer service and maintenance roles.
• Knowledge of lift technology and safety standards.
• Proactive communication skills for effective customer interactions.

Responsabilités

• Manage customer relationships and ensure service quality.
• Execute maintenance visits while adhering to safety practices.
• Report work performed accurately and on time.

Connaissances

Customer Satisfaction

Safety Practices

Communication

Formation

Technical Training in Lift Technology

Description du poste

Customer relationship management
• Responsible for ensuring customer satisfaction through quality service and proactive, precise on-site communication (callout ETA, job performed, etc.)
• Responsible for accurate and real-time reporting of work performed at the equipment level to ensure the accuracy of e-Optimum and Customer Notification systems.
• Maintain excellent relationships with customers, on-site contact persons, and end-users by applying an ambassador attitude.
• Ensure equipment safety and optimal performance.
• Manage the site environment during service operations.
• Identify site risks and communicate them to the supervisor.
• Take immediate action on-site in case of high risk and follow escalation procedures.
• Identify unplanned service repairs based on equipment needs, contact the on-site contact, obtain approval if not covered by the contract, and perform repairs.

Service operations
• Ensure end-user safety and site safety.
• Maintain a safe working environment.
• Follow safe working practices and execute operations according to maintenance and safety instructions.
• Execute service visits (planned maintenance, callouts, repairs) respecting schedule, time limits, quality standards, and processes.
• Plan workload effectively in coordination with the service supervisor.
• Report sales leads to the supervisor.
• Provide precise and timely back reporting of work completed.
• Submit timesheets based on work execution.
• Manage proximity stock (inventory, shelving, transfer), identify spare parts needs, and request spares from the supervisor.
• Maintain service tooling, van, instruments, and equipment in safe, good condition.
• Contribute to product, method, and safety improvements by providing feedback to PCM organization and supervisor.

Leadership / People management
• Regularly update the supervisor on relevant information.
• Be familiar with all aspects of lift technology and attend proposed training.
• May provide training or coaching to nominated persons as required.

At KONE, we focus on creating an innovative and collaborative culture that values each individual. Employee engagement is key, and we encourage sharing ideas and participation. Sustainability is integral to our culture and daily practices. We adhere to ethical business standards and foster a culture of trust and respect. We offer diverse experiences and opportunities to help you achieve your career and personal goals, and to live a healthy, balanced life.

Read more on www.kone.com/careers