Remote Travel Specialist

Hjbtravels; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A global travel agency is seeking a Remote Travel Specialist to provide comprehensive support to clients throughout their journeys. Responsibilities include responding to inquiries, managing bookings and modifications, and ensuring client satisfaction. Ideal candidates possess excellent communication skills, a background in customer service, and a proactive approach. This role offers the flexibility to work remotely and an opportunity to be part of a passionate community focused on creating memorable travel experiences.

Prestations

Exclusive travel perks

Access to industry-only discounts

Ongoing training and support

Qualifications

• Proven ability to communicate effectively in writing and verbally.
• Experience in customer service, preferable in travel or hospitality.
• Strong organizational skills with attention to detail.
• Ability to quickly learn new booking systems and tools.
• Passion for travel and creating memorable experiences for clients.

Responsabilités

• Guide clients through all stages of their travel journey.
• Respond to inquiries quickly across various communication channels.
• Support clients with bookings and modifications.
• Provide accurate information about travel and documentation.
• Ensure feedback is gathered post-trip.

Connaissances

Excellent communication skills

Customer service background

Attention to detail

Organizational skills

Tech-savvy

Genuine enthusiasm for travel

Description du poste

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents globally, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.