Remote Travel Experience Specialist

Prestige Travel Agency by Mich; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading travel agency is looking for a Travel Customer Experience Representative to support clients throughout their travel journey, from booking to post-trip follow-up. The ideal candidate will have strong communication skills, customer service experience, and a passion for travel. This position offers a remote working environment, flexible hours, career growth opportunities, and travel perks. Applicants should be comfortable using technology and CRM tools to assist clients effectively.

Prestations

Fully remote, flexible work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Connaissances

Written and verbal communication skills

Customer service experience

Organizational skills

Comfort with technology

Passion for travel

Description du poste

A leading travel agency is looking for a Travel Customer Experience Representative to support clients throughout their travel journey, from booking to post-trip follow-up. The ideal candidate will have strong communication skills, customer service experience, and a passion for travel. This position offers a remote working environment, flexible hours, career growth opportunities, and travel perks. Applicants should be comfortable using technology and CRM tools to assist clients effectively.