Product Support Specialist

Upflow; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A B2B payment solutions company in Paris is seeking a Customer Care Intern to provide dedicated support to users. The role includes collaborating with teams to enhance customer experience and maintaining documentation. Ideal candidates are resourceful, bilingual in French and English, and interested in finance and startups. This paid internship offers €1,500 per month in a hybrid work culture.

Prestations

Meal vouchers

Top-of-the-range equipment

Learning and professional development opportunities

Responsabilités

• Provide dedicated customer support to resolve issues.
• Create and maintain customer-facing documentation.
• Act as a bridge between customers and engineering.
• Collaborate with teams to develop proactive solutions.

Connaissances

Excellent written and verbal communication (French & English)

Resourceful and able to figure things out

Interest in Finance & Startups

Formation

Internship agreement from university

Description du poste

Desired start date: ASAP for 6-months.

About Us

Upflow revolutionizes how B2B businesses get paid, unlocks owed cash reserves, and empowers B2B companies to grow better.

Most modern, fast-growing companies are fully focused on sales growth and retention and struggle to maintain focus on cash collection. This leads to thousands of unpaid invoices, broken communications, outdated payment methods, and a negative customer experience. As a result, cash flow suffers, and growth is inhibited. Upflow is the modern collections hub that manages all data, analytics, communications, and payments to improve cash flows.

We are a product-led organization launched in 2018 and trusted by hundreds of companies across the US and EMEA. We\'re also backed by leading investors (YCombinator, 9yards, eFounders) and top business angels from N26, Square, Mercury, Uber, and Netsuite.

We\'re distributed across three continents and rapidly expanding. It\'s a perfect time to join if you want an exciting personal growth opportunity and international experience.

For more information, please visit our website www.upflow.io or check out our product demo here: https://demo.upflow.io

About the Role

The Customer Care Intern will provide direct customer support to our users, helping them use Upflow to the fullest. You will work with the customer and internal teams to ensure the most efficient resolution while providing the best customer experience.

You will:

• Provide white-glove, dedicated support to our customers to resolve their issues and ensure

• Collaborate on the creation and maintenance of customer-facing documentation, enhancing self-service support options for customers

• Act as a bridge between customers and Upflow’s engineering team by reproducing issues and driving resolution through detailed bug reports

• Collaborate cross-functionally with Customer Success, Sales, Product, and Engineering to develop proactive solutions that enhance the customer experience and resolve technical challenges

About you

• Excellent written and verbal communication (French & English Required)

• Resourceful and able to figure things out

• Looking for continuous improvement

• Interest in Finance & Startups

• Can provide an internship agreement from your university

Why join us?

• International mindset: We have offices in Paris and New York.

• Flexible working: On-site job in Paris in a hybrid office culture.

• All-star team: Excellent team with deep functional and domain expertise.

• Learning opportunity: Strong focus on learning and growing through education and professional development in hard and soft skills.

• Trusting environment: Hands-off management style. We have a strong culture of ownership and autonomy.

• Best in-class perks: Meal vouchers, welcoming offices, top-of-the-range equipment.

• Offsites: Regular offsites with the team, meetups, and strong connections to the startup ecosystem.

This is a paid internship, compensated 1,500 EUR per month.

Recruitment process

1 - Screening call with Francesca, our People Admin Manager

Francesca will take a first call with you to discuss what you enjoy and what you’re looking for in applying to this internship. Come with questions, we’d love to help you see yourself working at Upflow!

2 - Home assignment

Your time to shine! You’ll be given a home assignment. Yes, it is designed to assess your skills. But it’s also designed to give you a better taste of what being part of Upflow is like. Again, hiring is a two-way street! Ultimately: we believe assignments are a great way to control our biases. We care for what you do; not your schooling, social background, or the gender you identify yourself to.

3 - Home assignment review with your future manager, Jean-Malo & Team interview

Jean-Malo (Product director and your future manager) and another person from the team will debrief your case with you. Hiring managers at Upflow are looking for team players: taking and giving feedback is key to thriving with us!

4 - Founder interview

Meet with Alex, our co-founder & CEO. He will tell you everything about Upflow\’s vision and values. It\’s a privileged moment to ask questions, too.

At Upflow, we are committed to building a diverse and inclusive workplace. We encourage all individuals to apply, even if you don’t meet every qualification. We believe that a variety of experiences and perspectives can bring value beyond the listed qualifications. If you\’re excited about what we do and feel you could contribute, we want to hear from you.