Outlet Operations Leader

Restoration Hardware; Sainte-Geneviève-des-Bois; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading home furnishings retailer in Île-de-France is looking for an Outlet Operations Leader to manage the stock team and enhance operational efficiency. The successful candidate will have over 2 years of leadership experience, strong analytical skills, and be flexible with work hours. This role requires oversight of inventory accuracy and stock management processes while ensuring exceptional customer service. Proficiency in English and the ability to lift heavy items are essential. Applications must be submitted in English.

Qualifications

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Proficiency with Mac operating systems and iOS devices.
• Flexibility to work weekends, holidays, and variable shifts as needed.

Responsabilités

• Train the stock team to uphold safety protocols and inventory policies.
• Oversee the receipt, processing, and transition of merchandise.
• Safeguard inventory integrity by monitoring key operational metrics.

Connaissances

Analytical skills

Problem-solving skills

People management

Customer service orientation

Outils

Microsoft Office

Google applications

Inventory management systems

Description du poste

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.

YOUR RESPONSIBILITIES

• Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
• Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
• Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
• Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies
• Ensure operational interactions with customers and delivery partners reflect company service standards

OUR REQUIREMENTS

• 2+ years of leadership experience in retail, preferably in home furnishings
• Exceptional analytical, problem-solving and decision-making skills
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
• Experience in Inventory management systems and processes
• Adaptable and resilient, with a solutions-focused approach to change and challenges
• Flexibility to work weekends, holidays, and variable shifts as needed
• Proficiency in English is required due to the international nature of our business and the need to communicate with global team
• Candidates must have legal authorization to work in the country in which they are applying at the time of application

PHYSICAL REQUIREMENTS

• Lift and move items in excess of 45 kg, using proper equipment and safety techniques
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing

We kindly request you submit your application materials, including your resume, in English, as proficiency in English is essential for this role.