Operations & Enablement Specialist (PMO)

Sanofi; Lyon; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A biopharma company is seeking an Operations & Enablement Specialist (PMO) to support its AI-Driven Customer Engagement team in Lyon. The ideal candidate will have 5+ years of operations or project management experience, strong organizational, analytical, and communication skills. Responsibilities include strategic planning, project management, and vendor coordination. This role is essential for aligning business objectives with daily operations while ensuring compliance with organizational goals. Join to help innovate customer engagement through AI and data-driven strategies.

Qualifications

• 5+ years of experience in operations or project management.
• Strong understanding of digital transformation and marketing operations.
• Experience in the pharmaceutical or healthcare industry valued.

Responsabilités

• Plan and coordinate AICE’s strategic meetings and workshops.
• Drive clarity and alignment across workstreams.
• Lead or support AICE transformation projects.
• Serve as the central point of coordination between AICE and stakeholders.
• Develop templates and process documentation for scalability.

Connaissances

Organizational skills

Analytical skills

Communication skills

Problem-solving skills

Relationship-building skills

Fluency in English

Formation

Bachelor’s or Master’s degree in Business or related field

Description du poste

Job title: Operations & Enablement Specialist (PMO)

• Grade: L3
• Location: Paris, France

About the job

The AI-Driven Customer Engagement (AICE) team is transforming how Sanofi goes to market — redefining what modern marketing looks like. By blending human insight with AI, automation, and data, AICE is building a more intelligent, personalized, and efficient engagement model.

Role Overview

The Operations & Enablement Specialist plays a pivotal role in orchestrating the strategy, execution, and day-to-day operations of the AICE organization. This role connects business priorities with execution — coordinating strategic planning forums and leadership meetings, managing cross-functional projects, and ensuring seamless collaboration between the business, digital teams, and external vendors.

You will be responsible for making sure that priorities are clearly defined, requirements are well-documented, and delivery is efficient, compliant, and aligned with Sanofi’s strategic objectives. This position requires strong organizational, analytical, and communication skills, with the ability to work confidently across functions and geographies.

About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

Strategic Coordination & Alignment

• Plan and coordinate AICE’s strategic meetings, workshops, and leadership sessions — including agenda design, pre-read development, and action tracking
• Drive clarity and alignment across workstreams, ensuring priorities and deliverables are clearly communicated and managed
• Support internal communications by consolidating updates, tracking progress, and providing regular visibility into key initiatives
• Anticipate needs, identify potential risks, and recommend proactive solutions to maintain operational momentum

Program & Project Management

• Lead or support the planning and execution of AICE transformation projects, ensuring milestones, dependencies, and timelines are managed effectively
• Translate strategic goals into actionable project plans with clear owners and success metrics
• Monitor project progress, surface risks, and ensure accountability through structured governance and reporting
• Partner with internal and external teams to deliver projects efficiently and at the highest quality

Business & Digital Integration

• Serve as the central point of coordination between AICE, GTMC Digital, and business stakeholders
• Capture and translate business needs into actionable digital and operational requirements
• Ensure all initiatives are compliant, well-documented, and aligned with Sanofi’s business strategy and governance model

Vendor & Partner Management

• Coordinate with external vendors, agencies, and technology partners to align on scope, priorities, and deliverables
• Support contracting, budgeting, and performance monitoring in partnership with Procurement and Finance
• Ensure vendor outputs meet agreed standards, timelines, and strategic objectives

Operational Excellence & Continuous Improvement

• Develop and maintain templates, frameworks, and process documentation to drive consistency and scalability across AICE operations
• Identify opportunities to streamline workflows, automate manual tasks, and enhance efficiency
• Support onboarding, training, and capability-building activities across global and local teams to accelerate adoption of AICE processes and tools

About you

Qualifications

• Bachelor’s or Master’s degree in Business, Operations Management, Pharmacy, Life Sciences, or a related field; advanced degree preferred
• 5+ years of experience in operations, project management, or enablement within a global, matrixed organization
• Strong understanding of digital transformation, business processes, or marketing operations
• Experience in or exposure to the pharmaceutical or healthcare industry, including awareness of compliance and regulatory frameworks
• Proven ability to manage complex, multi-stakeholder initiatives with clarity and precision
• Excellent organizational, communication, and relationship-building skills
• Proactive problem solver who thrives in a dynamic, fast-paced environment
• Fluency in English required

Why choose us?

Join Sanofi’s AICE team and be part of reimagining how we engage healthcare professionals and patients through data, intelligence, and automation. You’ll help design the future of marketing at Sanofi — one that is faster, smarter, and powered by AI — driving better experiences, improved outcomes, and measurable business growth.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.