Manager, Customer Onboarding, SMB | EMEA

Deel; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global HR and payroll platform is seeking a Team Leader for Customer Onboarding to manage and develop a team, set performance KPIs, and enhance customer experiences. The ideal candidate will have 4+ years of leadership experience in customer success for B2B SaaS, strong project management skills, and a collaborative spirit. This role offers the flexibility of remote work and growth opportunities in a fast-paced environment.

Prestations

Stock grant opportunities

Flexible remote work

Optional WeWork access

Qualifications

• 4+ years leading a team focused on customer onboarding.
• 2-5 years in Customer Success for B2B SaaS products.
• Strong attention to detail in designing onboarding plans.

Responsabilités

• Manage a growing team of onboarding managers.
• Set KPIs and ensure team performance.
• Drive customer experience improvements.

Connaissances

Team leadership

Customer relationship building

Project management

Strong communication

Description du poste

Location

EMEA

Employment Type

Full time

Location Type

Remote

Department

COGS; Customer Onboarding; Customer Onboarding, EMEA; Customer Onboarding, EMEA SMB

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We are building the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

• Managing a growing team of OBMs who help customers with onboarding. Recruiting, hiring, and training new team members
• Responsible for team motivation, and individual personal development
• Help to set KPIs for the team, and ensure that team reaches KPIs
• Becoming an expert user of the Deel platform and ensuring that team is also becoming an expert. Jump on any related escalation, help the team deal with difficult customers and complicated cases, and drive to resolution.
• Driving initiatives that are impacting cross-onboarding teams, and facilitating improvement of Customer journeys holistically
• Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
• Sugesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
• Providing training, feedback, and coaching to the onboarding managers for continuous learning and development.

Qualifications

• 4+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance.
• 2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product.
• Strong project management skills with a focus on anticipating next steps.
• High attention to detail with the ability to design organized onboarding plans.
• Customer-focused with experience building strong customer relationships.
• Team player with experience working in diverse teams.
• Strong communicator, able to present complex ideas clearly in writing, presentations, and verbally.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Deel is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [e-mail] of the nature of the accommodation that you may require, to ensure your equal participation.

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