Luxury Travel Consultant – Customer Experience

Prestige Travel Agency by Mich; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A luxury travel consultancy is looking for a Travel Experience Specialist who will provide exceptional support to clients booking leisure and luxury travel. This fully remote position requires strong communication skills and attention to detail, enabling candidates to assist clients professionally before, during, and after their trips. Experience in customer service and a passion for travel are essential. The role offers opportunities for career development and travel-related perks.

Prestations

Career development and advancement opportunities

Travel-related perks

Collaborative team culture

Qualifications

• Strong communication and interpersonal skills are essential.
• Previous customer service experience in travel or hospitality is preferred.
• Must be able to work independently in a remote setting.
• High level of organization and attention to detail required.
• Comfortable using digital tools and booking platforms.

Responsabilités

• Provide responsive and professional customer support via multiple channels.
• Assist clients with leisure and luxury travel reservations.
• Communicate essential travel details and agency guidelines.
• Monitor bookings for accuracy and confirm client satisfaction.
• Resolve client questions or concerns with a solutions-focused mindset.

Connaissances

Strong communication and interpersonal skills

Customer service experience in travel or hospitality

High level of organization

Ability to work independently

Comfortable using digital tools

Passion for travel

Description du poste

Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.