Logistics Service Coordinator

BDP International; Marseille; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A logistics and supply chain management company is seeking a professional in Auvergne-Rhône-Alpes to handle customer communications, oversee logistics operations, and ensure compliance with shipping regulations. The candidate should have 3-5 years of relevant experience or a degree in logistics, along with strong organizational and communication skills. This position requires interacting with different cultures and maintaining service quality.

Qualifications

• 3-5 years of experience in logistics and shipping operations or a degree in logistics.
• Computer literacy required.
• Good administrative skills.

Responsabilités

• Contact dedicated customers for instructions and reminders.
• Process agent and alert messages.
• Advise customers on international goods movement.

Connaissances

Communication Skills in English

Organizational Skills

Team Player

Problem Solving

Formation

Professional degree in logistics or shipping

Outils

Microsoft Office

Description du poste

Responsibilities

• Contact with dedicated customer for instructions / reminders
• Processing of agent and alert messages (network contact)
• Communication of information to customers and partners in parallel
• Processing of anomalies / disputes
• Proposal of corrective and preventive measures
• Contact with the warehouse and other subcontractors
• Duty to inform and advise the customer on international goods movement formalities
• Duty to communicate information on files under their responsibility to their line manager.
• Monitoring the quality of the service center's services.
• Creating SOPs when necessary to support the offshoring process.
• Problem solving in order to proactively find appropriate solutions in a timely manner for the customer.

Exemption Type: Exempt (Salaried)

Requirements

• 3-5 years of experience in logistics and shipping operations / regulations and documentation, or a degree in logistics.
• Preferably, a professional degree from an accredited educational institution specializing in logistics and shipping.
• Computer literacy with Microsoft software applications and / or other leading software applications.

Other Skills :

• Good communication skills in English (spoken and written)
• Initiative and strong organizational skills to meet customer requirements.
• Good administrative skills and computer knowledge
• Team player, but also able to work independently
• Able to work with different cultures