Knowledge Base Intern - Build an AI-Powered Help Center

BlaBlaCar; Paris; Hybride; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading carpooling and travel platform in Paris is seeking a Knowledge Base management intern for the Customer Support department. You will help strategize, structure, and optimize the Knowledge Base, ensuring Customer Support agents have access to accurate information. The ideal candidate has a familiarity with knowledge management systems, strong analytical skills, and excellent communication abilities in English. The role offers a salary between 1,000 and 1,200 euros gross per month and a hybrid working mode.

Prestations

Salary range: 1,000-1,200 euros gross / month

Hybrid working mode

One holiday day accrued per month

Local meal plan policy (Swile card)

50% transportation paid (Forfait Mobilité Durable)

Free unlimited carpooling & bus rides

Personal growth via trainings and mentorship

Regular team building events

1 day off per year to test product

Qualifications

• Familiar with knowledge management systems.
• Experience in creating training resources.
• Strong analytical and organizational skills.
• Excellent written and spoken English skills.
• Ability to adapt in a fast-paced environment.
• Works independently and as part of a team.
• Preferable experience as a driver or passenger.

Responsabilités

• Contribute to Knowledge Base migration and optimization.
• Design and implement content strategy across products.
• Transform training materials into actionable formats.
• Review and enhance documentation quality and consistency.
• Assist in AI agent creation and testing within the tool.

Connaissances

Knowledge management systems

Creativity and innovation

Analytical skills

Organizational ability

Communication skills in English

Adaptability

Teamwork

Description du poste

A leading carpooling and travel platform in Paris is seeking a Knowledge Base management intern for the Customer Support department. You will help strategize, structure, and optimize the Knowledge Base, ensuring Customer Support agents have access to accurate information. The ideal candidate has a familiarity with knowledge management systems, strong analytical skills, and excellent communication abilities in English. The role offers a salary between 1,000 and 1,200 euros gross per month and a hybrid working mode.