Junior IT Support - Apprentice (H / F / X)

Ecovadis; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading sustainability ratings company in Paris is seeking an IT Associate in Infrastructure Support to assist internal users with technical issues related to workplace services. The ideal candidate should have ongoing studies in IT, at least 1 year of support experience, and excellent knowledge of Windows OS and networks. This position is a minimum 1-year apprenticeship.

Qualifications

• At least 1 year of experience in ICT support or Service Desk environment.
• ITIL v4 Foundation certification is a plus.
• Basic understanding of IT network security.
• Basic knowledge of systems administration.
• Ability to prioritize tasks and solve problems effectively.

Responsabilités

• Assist internal users with technical issues.
• Provide high-quality IT support across the business.
• Support and train end users on IT solutions.
• Troubleshoot system and network issues.
• Participate in IT-related projects.

Connaissances

Excellent knowledge of Windows OS

Good understanding of computer networks

Fluency in English (spoken and written)

Strong organizational skills

Excellent written and verbal communication skills

Formation

Ongoing degree in Computer Science, Information Technology, or related field

Outils

Google Workspace / GSuite

Microsoft Office

Description du poste

Description

As an IT Associate in Infrastructure Support, you will assist internal users with technical issues related to modern workspace services at EcoVadis. This includes support for workstations, network, and enterprise applications. You will manage requests and incidents via our service desk and communicate through various platforms to diagnose and resolve technical issues.

• Provide high-quality, professional, and responsive IT support across the business for various technologies.
• Operate support through the service desk following guidelines from the Service Management team.
• Support and train end users on IT solutions maintained by the department.
• Maintain technical and process documentation as needed.
• Install, test, and maintain corporate workstations and peripherals.
• Troubleshoot system and network issues.
• Handle network patching and cable management.
• Monitor network availability and efficiency, taking action to maintain operations.
• Manage onboarding and offboarding processes with HR.
• Manage end-user accounts on enterprise applications.
• Understand user needs and find solutions aligned with company objectives.
• Assist in managing network appliances like firewalls, switches, and routers.
• Manage inventory, stock, and procurement of ICT equipment.
• Follow operating procedures and contribute to knowledge base improvements.
• Participate in IT-related projects.

Qualifications

• Ongoing degree in Computer Science, Information Technology, or related field.
• At least 1 year of experience in ICT support or Service Desk environment.
• Excellent knowledge of Windows OS.
• Good understanding of computer networks.
• ITIL v4 Foundation certification is a plus.
• Focus on end-user needs and business goals.
• Basic understanding of IT network security.
• Basic knowledge of systems administration.
• Proficiency with Google Workspace / GSuite and Microsoft Office.
• Strong organizational skills and ability to prioritize.
• Attention to detail.
• Excellent written and verbal communication skills.
• Fluency in English (spoken and written).
• Ability to prioritize tasks and solve problems effectively.
• Versatile and capable of multitasking.

Additional Information

• Location: Paris
• Contract: Minimum 1-year apprenticeship; must be studying at a university.

We look forward to reviewing your CV and cover letter. Even if you don’t meet all criteria, please apply to give us the chance to consider your potential. We support adjustments for candidates with disabilities, health conditions, or neurodiversity. Let us know if you need any accommodations during the process.