IT Support Specialist (x / f / m)

Doctolib; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading healthcare technology company is seeking an IT Support Specialist in Paris. You will provide IT support for users, ensure timely resolution of incidents, and collaborate with teams abroad. The ideal candidate has a relevant degree, 2+ years in IT support, and experience with tools like Azure AD. This position offers a competitive salary, hybrid working, and excellent benefits including stock options and wellness programs.

Prestations

Quarterly bonuses

6-month onboarding program

Mental health and wellbeing offer

Flexible workplace policy

Competitive health insurance

Subsidy for lunch and food offers

Qualifications

• You have 2+ years in an IT support position.
• Experience in supporting core systems and account management tools.
• You are used to contributing to projects.

Responsabilités

• Provide IT support to users (on site and remote).
• Provide level 2 support for incidents.
• Document resolution processes and ensure the table of known incidents is up to date.

Connaissances

Excellent written and verbal communication skills

Good interpersonal skills

Problem-solving skills

Fluency in English

Formation

BTS, BA(Hons) or equivalent higher level education degree

Outils

MS Azure AD

Google Gsuite / Workspace

Description du poste

In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Support Specialist.

The missions

• Provide IT support to users (on site and remote)
• Provide level 2 support for incidents escalated by the service desk, Working closely with them to resolve issues in timely manner with a focus on satisfaction
• Work in remote collaboration with the teams based abroad as well as with the squads.
• Escalate and track tickets escalated to other support teams (Security, Technical Services, etc.).
• Documenting resolution processes and methods. Ensure that the table of known incidents and problems is always up to date.
• Proactively propose automation or processes to improve user satisfaction.
• Detect recurring incidents or requests with a view to continuous improvement.
• Participate in the qualification of new IT equipment and the testing of new applications.
• Prepare IT packages as part of the onboarding of new arrivals.
• Carry out onboarding and offboarding tasks in accordance with procedures and Service Level Objectives.
• Business trips possible, to another office in France or abroad.

Your Profile :

• You are a graduate of a BTS, BA(Hons) (or equivalent higher level education degree) or a comparable IT oriented background
• You have 2+ years in an IT support position.
• Experience supporting our core systems and account management tools such as MS Azure AD, Google Gsuite / Workspace
• You are used to contributing to projects.

Soft skills :

• Excellent written and verbal communication skills and the ability to interact effectively with peers and clients are required.
• Good interpersonal skills and teamwork.
• Initiative, problem-solving skills and ability to synthesise information.
• You are rigorous, organised and autonomous, without forgetting to report regularly to your manager on your activities.
• You have a sense of service and are a real "solution maker".
• You are fluent in English.

The interview process

• Interview with Talent Acquisition
• Interview with Hiring Manager
• Final interview with the team.

Job details

• Permanent position based in Levallois
• Full Time
• Job Level : 3
• Start date : asap
• Remuneration : fix + bonus on objectives (according to your profile)
• A stock options plan for every Doctoliber
• Working mode : Hybrid

What we offer

• A stock-option program for each Doctoliber
• Quarterly bonuses and a competitive package
• A 6-month dedicated onboarding program - the Doctolib Academy
• Continuous training programs on all key competencies (English, soft skills, expertise)
• Transparent internal mobility opportunities you're welcome to apply for
• 2 days per year to help health charities and create a positive social impact - the Solidarity Days
• Mental health and wellbeing offer in partnership with moka.care
• The Doctolib Parent Care Program, including extended parental leave, meet‑ups and inspiring conferences
• High-quality office spaces supporting collaboration, health and wellbeing
• A subsidy from the work council to refund part of the membership to a sport club or a creative class
• A competitive health insurance paid 100% by the company
• Subsidy for lunch and various food offers in our offices
• A flexible workplace policy offering both hybrid and office‑based mode
• Flexibility days allowing to work in EU countries and the UK 10 days per year
• A support for relocation in case of international mobilities and new joiners arriving to France, Germany and Italy from another country

A stock options plan for every Doctoliber

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process : Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it! The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!

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