Institutional Account Manager

iBanFirst; Paris; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading fintech company in France is seeking a finance professional to manage client relationships and ensure the growth of their portfolio. This role involves optimizing international payments and supporting clients on currency issues, requiring strong communication skills and an understanding of financial markets. Join a dynamic team that values innovation and teamwork in the fast-evolving sector of international payments.

Prestations

Swile meal card

Alan health insurance

Commuter benefits

Extra paid time off (RTT)

Gymlib subscription

Paid parental leave

Qualifications

• Minimum 2 years of professional experience in a customer-facing position.
• Experience in Finance, FX, Banking, or Financial Markets.
• Native in French, fluent in English.

Responsabilités

• Act as the client's point of contact after transactions are initiated.
• Initiate and execute proactive cross-sell and up-sell strategies.
• Build and maintain long-term client relationships.
• Optimize international payments and hedging strategies.
• Raise awareness about currency issues.

Connaissances

Customer-oriented

Good communication skills

Attention to details

Formation

Professional experience in Finance, FX, Banking, or Financial Markets

Description du poste

Who we are

iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.

We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.

By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.

Besides iBanFirst’s strong presence in the SMMs European market, the company has also gained significant market share in the investment industry by developing a tailored offering based on a deep understanding of the key pain points within this ecosystem. Thanks to years of development and close collaboration with major players in VC/PE, asset management, and family offices, iBanFirst has become a well-known player, leveraging its expertise in international transactions and FX management. Aware of the market’s potential, the company now aims to further expand and diversify its portfolio.

Key figures

• 350+ employees across 13 offices in 10 European countries
• 30+ nationalities represented, average age: 32
• 10,000 corporate clients trust us
• €65M in revenue in 2024, with a target of around €85M in 2025
• Profitable for nearly two years
• Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies
• An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service

A strong culture built around 4 core values

• Team First : The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.
• Tenacity : We’re transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.
• Transformation : Innovation is not a buzzword; it’s a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.
• Trust : Trust is the foundation of everything we build — with our clients and, above all, internally. It’s driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.

Why join us?

• We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market.
• We’re driven by a meaningful mission: helping bold “Small & Medium Multinationals” succeed globally.
• Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously.
• You’ll join an agile environment where your expertise has tangible impact, working alongside talent from top financial
• iBanFirst is profitable and backed by long-term investors.
• Xavier Niel and Bpifrance, historical shareholders, have supported and trusted us from the beginning.
• In 2021, the entry of Marlin Equity Partners marked a new chapter in our international ambitions.

Joining iBanFirst means joining a profitable, international, fast-growing tech company. It’s also a chance to learn, grow, and contribute directly to a shared ambition: simplifying international finance for SMEs.

What will you do

You will report directly to Damien Battesti, Head of Institutional Solutions and work closely with SamSadroleslami, Sales VC/PE.

As part of the Institutional Solutions team, your clients will be major players in VC/PE, asset management, and family offices.

• As soon as a client has been introduced to our platform and has made transactions, you are the client’s point of contact.
• You ensure the growth of your portfolio by initiating and executing proactive cross sell & up sell strategies.
• You build and maintain long-term relationships with clients.
• You have meetings in face to face with your clients.
• You work closely with our Customer Success Management team in order to maximize your clients’ satisfaction.
• You optimize international payments, FX exposure and hedging strategies for clients.
• You analyze companies' currency risk management.
• You raise awareness and support companies on currency issues.
• You help clients to fully understand features of our platform and to use them.
• You help your clients with their daily needs.
• You collect customer feedback and needs and share within our organization.
• KPIs: Cross sell, Up sell, Churn & NPS.

What do you bring

• Minimum 2 years of professional experience (prior experience on a customer facing position is a plus)
• Experience in Finance, FX, Banking, or Financial Markets
• Customer-oriented
• Good communication skills (spoken and written)
• Attention to details;
• Native in French, fluent in English

What do we offer

• Build expertise in the fast-growing Fintech/Paytech industry with cutting-edge technology.
• Join a new and strategic desk at a turning point — a unique chance to help lay the foundations and grow with a project that’s taking off.
• Grow your sales and financial skills in a scaling international company.
• Thrive in a multicultural environment, with 13 offices across Europe and colleagues from diverse backgrounds.
• Benefit from a comprehensive compensation & benefits package, including:
  • Swile meal card
  • Alan health insurance
  • Commuter benefits
  • RTT (extra paid time off)
  • Gymlib subscription
  • Paid parental leave
• Participate in company-wide events, including team offsites, company parties, and regular social activities.
• Remote policy: While the team values in-person collaboration (typically in office 4 days a week), 1–2 days of remote work per week are accepted.

This is more than a job — it’s a chance to join a profitable fintech entering a transformation, where Product is at the heart of the company's evolution toward a scalable, SaaS-like platform.

Recruitment Process

1. Screening call with Malorie (Talent Acquisition Specialist)
   • 30 minutes – remote (video)
   • Purpose: Cultural fit, motivation, expectations
2. In-depth interview with Damien Battesti (Hiring Manager)
   • 60 minutes – remote (video)
   • Purpose: Hard and soft skills, experience, mindset, motivation
3. Interview with Alexandre Schont (VP Sales France) and Damien
   • 60 minutes – in-person
   • Purpose: Hard and soft skills, experience, mindset, motivation
4. Final round with Sam Sadroleslami (Sales VC / PE) and Damien
   • 30 minutes hour – remote (video)
   • Purpose: Team fit

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