Inside Systems Engineer - Paris, France

Fortinet, Inc.; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading cybersecurity firm is seeking an Inside Systems Engineer (ISE) to support the sales team in technical matters. The role involves assisting with pre-sales, leading technical discussions during sales calls, and providing post-sales training to customers. Candidates should have a strong background in technical support, networking technologies, and excellent communication skills in English. A Bachelor's degree is required, with a preference for a graduate degree.

Responsabilités

• Assist in qualifying sales leads from a technical standpoint.
• Be the main technical resource during sales calls.
• Provide post-sales training assistance to customers.

Connaissances

Technical/pre-sales support experience

LAN/WAN/Internet services administration

Understanding of DNS, NFS, SMTP, HTTP, TCP/IP

Networking technologies (Routing, Switching, VPN)

Network Security principles

Encryption and authentication technologies

Excellent spoken and written English

Formation

Bachelor's Degree or equivalent experience

Graduate degree preferred

Description du poste

Inside Systems Engineer (ISE)

We are looking for an Inside Systems Engineer (ISE) to work closely with the SE and Sales team in a defined territory. The ISE's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.

Responsibilities

• Pre-sales - assist in qualifying sales leads from a technical standpoint.
• Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
• Conversant with networking applications and solutions.
• Provide assistance to identified customers with post-sales training.

Required Skills

• Experience in technical/pre-sales support as a sales or systems engineer.
• Experience in LAN/WAN/Internet services administration.
• Strong understanding of DNS, NFS, SMTP, HTTP, TCP/IP.
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
• Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES.
• Experience with encryption and authentication technologies.
• Excellent telephone manner with good spoken and written English.

Education

Bachelors Degree or equivalent experience. Graduate degree preferred.