Head of Global Luxury Customer Care & Experience

LVMH; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading luxury goods company is seeking a Head of Customer Care to define and manage a high-quality customer service department. The role requires 7-10 years of experience in customer relationships, a strong understanding of the luxury environment, and fluency in French and English. Ideal candidates will demonstrate dynamism, rigor, and agility. This position also involves managing the performance indicators of customer satisfaction and ensuring continuous improvement in customer relations.

Qualifications

• 7 - 10 years of experience in customer relationships.
• Experience in launching a new activity project.
• Fluency in French and English; other languages are a plus.

Responsabilités

• Define and implement customer relationships department strategy.
• Guarantee the quality of customer relations and sales development.
• Manage team performance and customer satisfaction indicators.

Connaissances

Customer-oriented

Dynamic

Rigorous

Agile

Description du poste

A leading luxury goods company is seeking a Head of Customer Care to define and manage a high-quality customer service department. The role requires 7-10 years of experience in customer relationships, a strong understanding of the luxury environment, and fluency in French and English. Ideal candidates will demonstrate dynamism, rigor, and agility. This position also involves managing the performance indicators of customer satisfaction and ensuring continuous improvement in customer relations.