Head of Delivery – SaaS / Tech

Pixid; Courbevoie; Hybride; EUR 85 000 - 120 000; Plein temps

Résumé du poste

A leading HR Tech company in France is seeking a Head of Delivery to lead and ensure the success of client implementations across Europe. The ideal candidate will have extensive experience in SaaS environments, strong team management skills, and fluency in English. This role offers the opportunity to work with top-tier clients and contributes significantly to scaling operations alongside a highly innovative team.

Prestations

Leadership role in a growing company

Opportunity to lead strategic projects

Innovative work environment

Qualifications

• 8–10 years of experience in a SaaS / Tech environment, ideally within SAP, HCM, or HR Tech.
• Strong technical background in APIs and integrations with knowledge of functional areas like HR and payroll.
• Proven experience in team management or project coordination (2–3 years minimum).

Responsabilités

• Lead client project delivery from scoping to go-live.
• Manage and coach a team of Project Managers.
• Lead technical integrations with Product and R&D teams.
• Help structure and enhance the delivery model.
• Support Sales and Pre-Sales teams during scoping phases.
• Ensure transfer of client accounts to Customer Success Management.
• Represent Pixid with European key accounts.

Connaissances

Experience in SaaS / Tech environment

Team management

Analytical skills

Excellent communication

Fluency in English

Knowledge of HR, payroll

Description du poste

About Pixid

Joining Pixid means becoming part of a fast-growing HR Tech company, at the crossroads of SaaS, data, and customer experience.

We help organizations digitize and streamline the management of their talents and partners, combining technological innovation, HR expertise, and operational excellence.

As part of our growth in France and internationally, we are strengthening our International Project Management team with the creation of a new role: Head of Delivery.

Paris – with travel across Europe

Start date: January 2026

English level: C1/C2

Reports to: Chief Solution Officer

Your mission

You’ll be responsible for the successful delivery of client implementations and for maintaining the highest standards of service and execution quality across projects in Europe.

As a true orchestrator, you will coordinate project teams, ensure technical and functional consistency, and drive client satisfaction for our key strategic accounts.

Your Main Responsibilities

• Lead client project delivery from scoping to go-live, ensuring quality, planning, and deadlines are met.
• Manage and coach a team of Project Managers: prioritization, support, and skills development.
• Lead the coordination of technical integrations together with Product and R&D teams (API, SSO, third-party systems). The role focuses on tracking progress, facilitating collaboration, and ensuring deadlines are met — without hands‑on involvement in the development itself.
• Help structure and enhance our delivery model (methods, processes, tools, and reporting).
• Support Sales and Pre‑Sales teams during scoping and negotiation phases.
• Responsible for ensuring the proper transfer of client accounts to the Customer Success Management and Customer Support teams.
• Represent Pixid with European key accounts, ensuring top‑level service quality and customer satisfaction.
• Contribute to the continuous improvement and maturity of our delivery practice in a multi‑country, multi‑product context.

What We’re Looking For

• 8–10 years of experience in a SaaS / Tech environment, ideally within SAP, HCM, or HR Tech
• A strong technical background (APIs, integrations,) with a strong interest in understanding functional areas like HR and payroll.
• Proven experience in team management or project coordination (2–3 years minimum).
• Strong analytical and organizational skills, with a solid sense of ownership and quality.
• Excellent communication skills in an international setting.
• Fluent English (C1 minimum); another European language (German or Spanish) is a plus.
• Willingness to travel across Europe.

Why join us?

• A key leadership role in scaling our European operations.
• The chance to lead strategic, high‑impact projects with top‑tier clients.
• An environment where innovation, excellence, and trust go hand in hand.
• A human‑sized company in strong growth, where your ideas truly make a difference.

You Can Expect 5 Interviews

• HR Director – to discuss your background, motivation, and fit with Pixid’s culture.
• Chief Solutions Officer – to explore your experience in project delivery and team leadership. 3 & 4. Sales Directors – to assess alignment on customer expectations and collaboration between delivery and business.
• Chief of Staff – Group – to connect on strategic vision, priorities, and international challenges.