Head Concierge

Accor; Issy-les-Moulineaux; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading hospitality company in France is seeking a Concierge Manager to oversee the concierge department. The role involves developing innovative services, managing staff, and providing personalized experiences for VIP guests. Candidates should have a degree in Hospitality Management and experience in luxury hotels. This position offers opportunities for professional growth and development within the organization.

Prestations

Employee benefit card for discounted hotel rates

Learning programs

Opportunities for talent development

Qualifications

• 2-3 years experience in luxury hotel concierge role, 1-2 years in leadership.
• Fluency in English required.
• Strong knowledge of Jakarta and Indonesian culture.

Responsabilités

• Oversee concierge department and staff.
• Develop innovative concierge programs.
• Provide high-end services for VIP guests.

Connaissances

Leadership

Customer Service

Multicultural Communication

Problem Solving

Attention to Detail

Formation

Diploma or degree in Hospitality Management

Outils

Hotel Management Systems

Description du poste

Company Description

Company Description

Employee benefit card offering discounted rates at Accor hotels worldwide.

Develop your talent through Accor’s learning programs.

Opportunity to grow within the property and across the world!

Ability to contribute to the community and make a difference through our Corporate Social Responsibility (ESG) activities.

You will join a flagship iconic Pullman leading Premium market in Jakarta with 317 rooms and the biggest pillar-less ballroom of the city.

Pullman Jakarta Central Park is a 5-star hotel located in Podomoro City in West Jakarta, adjacent to Central Park Mall, an international award-winning shopping icon in Asia.

With 317 beautiful guestrooms & suites, featuring an Executive Club Lounge, Collage All Day Dining serving International cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5,000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.

Job Description

• Oversee and manage all aspects of the concierge department, including staff supervision, training, and performance evaluation
• Develop and implement innovative concierge services and programs to enhance guest experiences
• Provide personalized recommendations and arrange high-end services for VIP guests, including exclusive dining reservations, luxury transportation, and bespoke cultural experiences
• Foster a culture of excellence and continuous improvement within the concierge team
• Collaborate with other department heads to ensure seamless guest experiences across all touchpoints
• Manage and resolve complex guest inquiries and concerns with the utmost professionalism and empathy
• Maintain and expand a network of local and international contacts to provide exclusive experiences and services to guests
• Stay up-to-date with the latest trends in luxury hospitality and implement best practices in concierge services
• Manage departmental budget and allocate resources effectively
• Ensure accurate and timely communication of guest preferences and requests across all shifts
• Act as an ambassador for the hotel, representing it at industry events and maintaining relationships with key partners

Qualifications

• Diploma or degree in Hospitality Management or a related field
• Minimum of 2-3 years of experience in a luxury hotel concierge role, with at least 1-2 years in a leadership position
• Membership in Les Clefs d\'Or is highly desirable
• Fluency in English, both verbal and written
• Excellent knowledge of Jakarta, Indonesian culture, and key attractions in the region
• Experience in luxury hospitality is preferred
• Demonstrated ability to lead and motivate a team in a fast-paced, multicultural environment
• Exceptional interpersonal and communication skills, with a natural flair for building relationships
• Strong attention to detail and ability to manage multiple priorities efficiently
• Proficiency in hotel management systems
• Flexibility to work various shifts, including weekends and holidays
• Courteous, helpful demeanor with a passion for delivering exceptional guest experiences
• Ability to remain calm under pressure and make quick, sound decisions
• Cultural sensitivity and understanding to manage an international mix of guests

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within the property and across the world
• Open your way to get the talent development opportunities in Accor hotels in the future