Full-Stack Engineer - Backend focus

Gorgias; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading conversational commerce platform in Paris is seeking a skilled Senior Software Engineer to design and scale their AI-driven platform. The role involves architecting systems for performance, collaborating across teams, and mentoring junior engineers. Ideal candidates have over 4 years of experience in scalable web applications and expertise in TypeScript, Node.js, and React. This opportunity includes generous benefits like extended vacation time, health insurance, and a budget for learning resources.

Prestations

5-week vacation plus 2 weeks RTT

Paid sick leave

Paid parental leave (16 weeks)

MacBook Pro

Personal credit card for lunches

Private health insurance

Budget for home workstation setup

Annual learning material and wellness support

Qualifications

• 4+ years of experience building and maintaining scalable web applications.
• Deep expertise in system design, microservices, cloud-native and event-driven architecture.
• Proven ownership over large-scale projects, from design to deployment.

Responsabilités

• Architect and evolve the AI agent platform, ensuring scalability, resilience, and high availability.
• Design and implement monitoring and observability strategies.
• Collaborate across teams to integrate AI-driven features into our customer support ecosystem.

Connaissances

Expertise in system design

Experience with TypeScript

Experience with Node.js

Experience with React

Knowledge of cloud computing platforms

Experience with monitoring tools

Outils

Datadog

Grafana

OpenTelemetry

Description du poste

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re‑engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on‑brand.
• Experience: effortless shopping from chat to checkout.
• Re‑engagement: personal, 1‑1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

Join the AI Agent team, a core pillar of Gorgias’s vision to become the leading conversational platform in e‑commerce. Our AI‑driven solutions power millions of support and sales conversations every day, delivering exceptional experiences and driving tangible revenue growth for brands around the globe. Your work will directly influence how shoppers discover products, receive timely support, and make purchase decisions—24/7.

As a Senior Software Engineer, you will design, build, and scale the AI‑driven platform that powers automated e‑commerce support and sales. This is a high‑impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast.

What You’ll Do

• Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.
• Design and implement monitoring & observability strategies, using tools like Datadog, or Grafana to track performance and detect issues proactively.
• Collaborate across teams to integrate AI‑driven features into our customer support ecosystem.
• Optimize system performance, resource usage, ensure fast processing, building cost‑effective solutions.
• Contribute to strategic decision‑making on system design, best practices, and long‑term scalability.
• Mentor junior engineers and help shape the engineering culture at Gorgias.

Who You Are

• 4+ years of experience building and maintaining scalable web applications.
• Deep expertise in system design, microservices, cloud‑native and event‑driven architecture.
• Strong experience in TypeScript, Node.js, React, and cloud computing platform.
• Hands‑on experience with monitoring and logging tools (Datadog, Prometheus, OpenTelemetry, etc.).
• Proven ownership over large‑scale projects, from design to deployment.
• Experience working in a cross‑functional, product‑focused team.

Company Benefits and Perks

• 🏖️ 5‑week vacation plus 2 weeks RTT (We follow each country’s appropriate PTO laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 MacBook Pro
• 🍽️ Personal credit card to buy lunches (we use Swile)
• 🏥 We provide private health insurance (we use Alan)
• 💆🏻♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
• 🥰 Every quarter, we organize an online company‑wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize off‑site team retreats and company retreats!

AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.

AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage.

Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision‑making.

If you need accommodations during the application or interview process, please contact us at [e-mail].