French-Speaking CX Specialist — Remote

The Flex; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A rental technology company in Lyon is seeking a French-Speaking Customer Experience Specialist to ensure exceptional service for guests and landlords. This role demands fluency in French and English, proficiency in customer service within hospitality or tech, and a problem-solving mindset. Join a supportive international team, work remotely, and enjoy competitive compensation with growth opportunities.

Prestations

Competitive compensation

Performance-based incentives

Remote-first culture

Career progression opportunities

Qualifications

• Fluency in French and English (written and spoken).
• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
• Strong communication and interpersonal skills.
• Ability to stay organized and composed under pressure.
• Comfortable using PMS, CRM, and digital support tools.
• Empathy and attention to detail.

Responsabilités

• Respond promptly to guest and landlord inquiries.
• Guide guests through the reservation and check-in processes.
• Investigate and solve issues quickly.
• Document interactions to improve service quality.
• Collaborate with Operations and Tech teams for better user experience.
• Identify opportunities to enhance stays.

Connaissances

Fluent in French and English

Customer service experience

Excellent communication skills

Strong organizational abilities

Tech-savvy

Problem-solving mindset

Outils

PMS

CRM

Description du poste

A rental technology company in Lyon is seeking a French-Speaking Customer Experience Specialist to ensure exceptional service for guests and landlords. This role demands fluency in French and English, proficiency in customer service within hospitality or tech, and a problem-solving mindset. Join a supportive international team, work remotely, and enjoy competitive compensation with growth opportunities.