French Customer Support Remote from Greece

PlanetJobs; Marseille; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading customer service provider located in Provence-Alpes-Côte d'Azur is seeking a Customer Support Specialist to communicate with customers and assist with troubleshooting mobile devices. Strong fluency in French and prior customer support experience are essential. We offer relocation support, competitive salaries, and opportunities for professional growth in a state-of-the-art working environment.

Prestations

Relocation support

Competitive salary

Health care benefits

Professional growth opportunities

Free Greek language courses

Qualifications

• Fluency in French is mandatory.
• Intermediate English communication skills required.
• Prior experience in customer support is advantageous.

Responsabilités

• Communicate with customers via phone, chat & email.
• Provide troubleshooting for mobile devices.
• Assist customers with account management.

Connaissances

Fluency in French

Intermediate English

Communication skills

Customer support experience

Troubleshooting skills

Description du poste

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

Qualifications

• Fluency in French
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer

• Relocation support : Flights accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1