French Customer Support Lisbon

PlanetJobs; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading online recruitment platform in Paris is seeking a Customer Support Specialist to enhance service quality and manage product troubleshooting. Candidates must be native in French and fluent in English, have experience in paid campaign management, and a degree in Marketing. This role offers comprehensive training, support from colleagues, and various health benefits. Working hours involve 24/7 rotating shifts in a modern office setting.

Prestations

Comprehensive initial training

Health and Wellbeing initiatives

Monthly meal allowance

Qualifications

• Native / fluent in French (C2) and fluent in English (B2).
• Experience in paid campaign management is mandatory.
• Background in Digital Marketing required.

Responsabilités

• Identify opportunities to enhance service quality.
• Manage end-to-end product troubleshooting cases.
• Collaborate with Product Operations and Engineering.

Connaissances

Customer Service

Digital Marketing

Fluent in French

Fluent in English

Experience in Ad Tech

Formation

Degree in Marketing or related field

Description du poste

DUTIES AND RESPONSIBILITIES

• Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.
• Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
• Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic technical and product-related issues.
• Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.
• Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.
• Partner with internal technical experts to educate advertisers on product features best practices and common issue types.

REQUIREMENTS

• Native / fluent in French both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Experience in paid campaign management is mandatory.
• Degree in Marketing or a related field.
• Background in Digital Marketing.
• Experience in a Contact Centre or service environment within the Ad Tech industry.
• Strong familiarity with social media platforms and a basic understanding of digital advertising.
• Excellent customer service skills.
• Ability to work effectively both independently and as part of a team.

BENEFITS

• Working schedule : Monday - Sunday 24 / 7 rotating shifts
• Modern office in a city centre with open spaces easy to access with public transport
• Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1