French Customer Advisor (Remote) – Growth & Training

Foundever; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A global customer experience leader is seeking a Customer Service specialist to join their French Customer Support team. In this role, you will be responsible for responding to customer enquiries, maintaining technical knowledge of products, and logging calls accurately. The ideal candidate should be proficient in French and have an intermediate level of English with prior customer service experience. This role offers competitive wages, healthcare, training opportunities, and growth in an international environment.

Prestations

Competitive wages

Private healthcare insurance

Monthly performance-based bonuses

Paid professional technical training

Continuous learning and development opportunities

Qualifications

• Previous experience in Customer Service preferred.
• High-speed internet access for remote work.

Responsabilités

• Respond efficiently to all customer enquiries within given timescales.
• Develop and maintain full technical knowledge of the client’s products.
• Accurately log all calls in line with procedures.
• Maintain and update all job-related administrative forms.

Connaissances

Proficient level of French (C1)

Intermediate level of English (B1)

Impeccable communication skills

Excellent self-organizing skills

Calm attitude under pressure

Proactive approach

Ability to work under pressure

Adaptability to changing environments

Formation

EU citizenship or valid work permit

Outils

Microsoft Office Pack (Word, Excel)

Description du poste

A global customer experience leader is seeking a Customer Service specialist to join their French Customer Support team. In this role, you will be responsible for responding to customer enquiries, maintaining technical knowledge of products, and logging calls accurately. The ideal candidate should be proficient in French and have an intermediate level of English with prior customer service experience. This role offers competitive wages, healthcare, training opportunities, and growth in an international environment.