French Customer Advisor for a Video Game Brand - Work from home - Portugal

Foundever; Mulhouse; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A global leader in customer experience is seeking a Customer Service Specialist in Mulhouse, France. The ideal candidate will be fluent in French and have a proficient level of English. Responsibilities include handling customer inquiries, maintaining product knowledge, and logging calls. Competitive wages, training, and a multicultural environment are offered by this innovative organization.

Prestations

Private healthcare insurance

Paid professional technical training

Monthly performance-based bonuses

Continuous learning opportunities

Qualifications

• Previous experience in Customer Service preferred.
• A calm, cool and level-headed attitude in every situation.
• Proactive approach and willingness to work on own initiative.

Responsabilités

• Respond efficiently and effectively to all customers’ enquiries.
• Develop and maintain a full technical knowledge of the client’s products and services.
• Accurately log all calls in line with procedures.

Connaissances

Proficient level of French (C1)

Intermediate level of English (B1)

Impeccable communication skills

Excellent self-organizing skills

Ability to work under pressure

Knowledge of Microsoft Office Pack

Formation

High-speed internet access and appropriate conditions for remote work

Description du poste

Customer Service

Learn, Lead & Grow at Sitel Group®

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

• Growth
• Wellbeing
• Belonging
• Purpose

Sitel Group® & Sykes are now Foundever™

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you !

Your future project :

join our French Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

Responsibilities

As a customer service specialist in this project, your daily responsibilities will include :

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested / required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem / query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have :

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit

Benefits

• Competitive wages and stability
• Private healthcare insurance
• Paid professional technical training
• Monthly performance-based bonuses
• Continuous learning / development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Go further with Foundever™

Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.