French B2B Travel Agent - Portugal

PlanetJobs; Lille; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading travel support company is seeking customer service agents to assist travelers and solve travel-related issues. Candidates must be fluent in French and English, with experience in customer service and GDS systems like Sabre or Amadeus. The role requires flexibility in working hours and offers an excellent remuneration package, along with relocation support for international candidates moving to Portugal.

Prestations

Excellent remuneration package

Dynamic and creative team atmosphere

Guidance and tools for potential

Relocation support

Generous medical benefits

Paid parental and bereavement leave

Subsidized commuter benefits

Mental health support

Connectivity stipends

Qualifications

• Native or fluent in French, both oral and written.
• Previous working experience in customer service roles, ideally in travel and hotel segments.
• Experience working with GDS systems like Sabre, Amadeus, or Galileo is mandatory.

Responsabilités

• Assist travelers with personalized support.
• Solve issues related to travel or tech.
• Stay up to date with travel industry knowledge.
• Build relationships across global teams.
• Provide feedback for product improvement.
• Meet and exceed KPIs.

Connaissances

Fluent in French

Fluent in English (C1 or higher)

Customer service experience

Experience with GDS systems

Strong communication skills

Team player

Computer literacy

Flexibility in work schedule

Outils

Gmail

Zendesk

Slack

Salesforce

In-house travel service platform

Description du poste

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

DUTIES AND RESPONSIBILITIES

• Assist travelers with best‑in‑class personalized support
• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last‑minute emergency travel situations
• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
• Build meaningful relationships across global teams
• Provide feedback to product and engineering team necessary for product improvement
• Meet and exceed KPIs.

REQUIREMENTS

• Native / fluent in French, both oral and written. Fluent in English (C1 or higher)
• Previous working experience in customer service roles, ideally covering travel and hotel segments
• Previous experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in‑house, travel customer service platform
• Flexibility to work non‑traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.

BENEFITS

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support for international candidates moving to Portugal
• Generous medical plans, dental, and vision benefits with premiums
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support
• Connectivity stipends
• And many others!