Field Service Technician

TOMRA; Reims; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading food technology company is seeking a Field Service Engineer in France. The role involves ensuring the performance of food sorting systems, providing customer training, and performing maintenance. Candidates should have technical training at BAC+2 level, fluency in French, and a solid understanding of maintenance practices. This position demands travel across northern France, making it ideal for enthusiastic engineers.

Prestations

25 days holiday + RTT

Travel insurance

Annual bonus

Company car (for private use as well)

Healthcare

Qualifications

• Technical training to BAC+2 level in Electronics, Electrotechnical, Automation, or Industrial Maintenance.
• Fluent in French and English (min. B2).
• Proven experience in on-site maintenance for industrial customers.
• Willingness to travel up to 80% of the time.
• Valid driver's license.

Responsabilités

• Deliver field service work to meet cost and time objectives.
• Ensure optimal performance of sorting machines.
• Diagnose and resolve equipment issues.
• Conduct installations and adjustments.
• Provide training on operations and maintenance.
• Maintain detailed field reports.

Connaissances

Fluent in French

Understanding of spoken and written English (min. B2)

Preventive and corrective maintenance experience

Good understanding of IT and networking

Formation

Technical training to BAC+2 level in Electronics or related field

Outils

Laptop

Mobile phone

Tool box

Work attire + PPE

Description du poste

Company Description

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in France.

Reporting directly to our French Team Leader, you'll be an integral part of our field service team. Based ideally in the North of France between Paris and Lille, you'll be responsible for promptly responding to equipment and customer issues both on-site and remotely. Your expertise will be crucial in delivering detailed field reports following each installation or technical intervention, while also conducting training sessions for our customers' maintenance and service staff.

This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. With approximately 80% domestic travel across north of France.

Role And Responsibilities

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow-up procedures.
  
  
  

Qualifications

About You:

• Technical training to BAC+2 level in Electronics, Electrotechnical, Automation, Industrial Maintenance, or related field.
• Fluent in French and able to understand spoken and written English (min. B2) is mandatory for this role. Other languages are a plus.
• Proven experience in on-site preventive and corrective maintenance, supporting industrial customers.
• Willingness to travel up to 80% of the time, primarily within France, with occasional international travel or flexible working hours.
• Good understanding of IT, networking, and PC configuration.
• A valid driver's license.
• Ability to establish and maintain effective relationships with customers, colleagues, and management.
  
  
  

Additional Information

What we offer:

• 25 days holiday + RTT
• Travel insurance
• Annual bonus
• Company car (for private use as well)
• Laptop + mobile phone + tool box + work attire + PPE
• Healthcare