Field Service Engineer - EMEA

Alamar Biosciences; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A innovative biotechnology company in Paris is seeking a Field Service Engineer to join their Customer Support team. This role involves installing and maintaining the ARGO platform, providing exceptional customer service, and collaborating with engineering teams. Ideal candidates are self-motivated, adaptable, and possess strong technical skills with fluency in French and English. The position offers the opportunity to make impactful contributions and requires willingness to travel across EMEA.

Qualifications

• 1–3 years of field-based experience in bio-tech industry is preferred.
• Outstanding written and verbal communication skills.

Responsabilités

• Install and maintain Alamar’s ARGO platform in customer facilities.
• Provide remote and on-site customer support throughout EMEA.
• Build relationships with customers and address requests quickly.
• Collaborate with colleagues for comprehensive solutions.
• Gather Voice of Customer insights for improvements.

Connaissances

Customer service orientation

Problem-solving

Technical diagnosis

Attention to detail

Fluent French

Fluent English

Formation

Bachelor’s degree in a related field

Description du poste

At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients. Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease. We believe the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button, which is something only Alamar can do. As we build our team, we seek collaborative, driven, intellectually curious people committed to solving complex challenges. Our culture rewards accountability and cross‑functional teamwork because we believe this enables the kind of breakthrough thinking that will accelerate our mission.

Description

We are searching for a Field Service Engineer to join a dynamic team of professionals supporting Alamar’s automated instrument for high‑precision proteomic analysis. Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This customer‑facing, hands‑on role offers an early hire opportunity to make meaningful impact on the development of our field service team. The role has significant opportunity to collaborate closely with Engineering and R&D teams.

Primary Responsibilities

• Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s groundbreaking ARGO platform in customer facilities.
• Provide exceptional levels of remote and on‑site customer support throughout EMEA and beyond. Preferred location is Paris / Brussels; daily activities are in customer laboratories. Candidates must have easy access to a major airport and willingness to travel on short notice.
• Must have good French and English language skills, CEFR B2 or higher.
• Initiate and cultivate positive relationships with customers and colleagues.
• Address customer requests rapidly, including documenting in CRM system.
• Proactively collaborate with colleagues to provide comprehensive solutions to customer‑facing issues.
• Provide valuable Voice of Customer insights to inform product improvements.
• Create and refine scalable customer support processes that allow for future growth.
• Create / review technical work instructions, manuals, and bulletins.

Qualifications

• Positive “can do” attitude a must.
• Adaptable self‑motivated person with attention to detail.
• Bachelor’s degree or equivalent in a related field (prefer 1–3 years of field‑based experience in bio‑tech industry).
• Exceptional ability to communicate across all organizational levels, including executives.
• Pragmatic thinker with a clear and effective approach to problem‑solving.
• Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity.
• Demonstrated technical skills including ability to diagnose electrical, electromechanical, and fluidic subsystems.
• Strong orientation toward process improvement, adept problem‑solving skills, and unwavering commitment to quality.
• Desire, ability, and willingness to travel from your home location to customer sites throughout EMEA and beyond when needed, with possibility of some global travel.

Next Steps

Are you a customer‑focused, positive, can‑do, self‑motivated, goal‑oriented engineer? Do you want to work with a team who truly works together to accomplish goals? We want to hear from you. Please apply in English.