Enterprise CSM: Drive IoT ROI & Maritime Growth

Orbcomm; Lyon; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A global IoT solutions provider based in Lyon is seeking an experienced Enterprise Customer Success Manager to drive adoption and growth for their Smart Containers line. This role involves building strategic partnerships with clients, managing enterprise accounts in the maritime supply chain, and delivering measurable ROI. Candidates should have strong technical aptitude, 5–10 years of relevant experience, and excellent relationship-building skills. The position allows for a hybrid work schedule, enhancing flexibility while driving customer success.

Prestations

Hybrid work model

Diverse and inclusive workplace

Accessibility accommodations available

Qualifications

• 5–10 years in Customer Success, Management Consulting, or similar roles.
• Proven success managing enterprise accounts in maritime supply chain or IoT.
• Strong product and technical aptitude.

Responsabilités

• Drive measurable customer value and ROI.
• Develop expert-level knowledge of Smart Containers solutions.
• Build trust-based relationships with customers.
• Partner cross-functionally to deliver a unified experience.
• Prepare and deliver compelling business reviews and KPI dashboards.

Connaissances

Strategic partnership

Customer value delivery

Relationship-building

Data interpretation

Proficiency in Salesforce

Formation

Bachelor's degree (MBA preferred)

Outils

Salesforce

Description du poste

A global IoT solutions provider based in Lyon is seeking an experienced Enterprise Customer Success Manager to drive adoption and growth for their Smart Containers line. This role involves building strategic partnerships with clients, managing enterprise accounts in the maritime supply chain, and delivering measurable ROI. Candidates should have strong technical aptitude, 5–10 years of relevant experience, and excellent relationship-building skills. The position allows for a hybrid work schedule, enhancing flexibility while driving customer success.