End User Experience Engineer

ZOLL Medical Corporation; Voisins-le-Bretonneux; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global IT services organization in Île-de-France seeks an End User Services Specialist. This role is focused on providing exceptional IT support to end users, ensuring optimal functioning of devices, and facilitating collaboration with IT and Security teams. Candidates should have 2+ years of experience, relevant certifications like ITIL, and proficiency in managing various operating systems. Strong communication and multitasking skills are essential. This position offers a chance to work in a dynamic environment while delivering excellent customer service.

Qualifications

• 2+ years experience in IT support.
• ITIL, CompTIA+, Microsoft, HDI certification preferred.
• Experience with different operating systems.
• Knowledge of networking protocols.

Responsabilités

• Deliver exceptional technical support for hardware and software issues.
• Collaborate with IT and Security teams for service restoration.
• Maintain technical documentation and procedures.
• Participate in project teams for procedures improvement.

Connaissances

Excellent customer service skills

Strong communication skills

Team collaboration skills

Proficiency in remote support tools

Multitasking capabilities

Formation

Relevant bachelor's degree

Outils

ServiceNow

TeamViewer

Description du poste

A global IT services organization in Île-de-France seeks an End User Services Specialist. This role is focused on providing exceptional IT support to end users, ensuring optimal functioning of devices, and facilitating collaboration with IT and Security teams. Candidates should have 2+ years of experience, relevant certifications like ITIL, and proficiency in managing various operating systems. Strong communication and multitasking skills are essential. This position offers a chance to work in a dynamic environment while delivering excellent customer service.