EMEA Customer Care Specialist — AI & Automation

Maki People; Paris; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading HR tech company in Paris is looking for a Customer Care Specialist to enhance client satisfaction through support, automation projects, and AI solutions. The ideal candidate should be skilled in problem-solving, bilingual in English and French, and experienced in customer support. You will collaborate with various teams, ensuring efficient service while driving innovations in customer care. Join us to make a tangible impact in the evolution of recruitment and HR practices.

Prestations

Competitive salary and equity packages

Hybrid working policy

Monthly lunch card

Team social events

Healthcare insurance fully covered

Qualifications

• Experience in customer support or operations.
• Ability to perform data-driven decision-making.
• Passion for innovation and AI in customer experience.

Responsabilités

• Handle complex customer care tickets with precision.
• Lead escalation processes in client support.
• Optimize workflows and perform monthly audits.

Connaissances

Problem-solving mindset

Excellent communication skills

Bilingual in English and French

Familiarity with support tools

Experience with AI-driven customer support

Team-oriented attitude

Outils

Excel

Google Sheets

Intercom

Notion

Slack

Description du poste

A leading HR tech company in Paris is looking for a Customer Care Specialist to enhance client satisfaction through support, automation projects, and AI solutions. The ideal candidate should be skilled in problem-solving, bilingual in English and French, and experienced in customer support. You will collaborate with various teams, ensuring efficient service while driving innovations in customer care. Join us to make a tangible impact in the evolution of recruitment and HR practices.