E-Seller (Online Sales Specialist)

BYD Europe; Courbevoie; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading electric vehicle company in France is seeking a motivated individual to manage customer inquiries and drive sales through exceptional service. The role involves communicating with potential customers through various channels, promoting brand values, and providing feedback to sales teams. Candidates should have a Bachelor's degree and experience in customer service or sales. Fluency in English and French is mandatory. Competitive compensation and growth opportunities are offered.

Qualifications

• Experience in customer service, telesales, or digital sales, preferably in the automotive or consumer industry.
• High level of proactiveness and ability to work in a target-driven environment.

Responsabilités

• Manage customers through inbound and outbound channels.
• Promote BYD brand and models to potential customers.
• Follow up on hot leads to ensure sales conversion.
• Act as a BYD brand ambassador.
• Report customer feedback to marketing and sales teams.

Connaissances

Customer service experience

Sales and marketing skills

Strong communication skills

Persuasion skills

Fluency in English

Fluency in French

Formation

Bachelor's degree or equivalent experience

Description du poste

About BYD France

\

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

Key Responsibility

• Manage customers coming through inbound channels (phone/WhatsApp) and through outbound activities.
• Warm up potential customers by emphasizing BYD brand and model USPs, then direct them to the appropriate dealers.
• Follow up with hot leads forwarded to dealers to confirm sales conversion and/or support the closing process.
• Act as a BYD NEV brand ambassador.
• Report customer feedback regarding products and promotions to the marketing and sales teams, proactively suggesting marketing and commercial actions to boost sales.

Requirements

• Bachelor’s degree or equivalent experience, ideally in sales, marketing, or customer relations.
• Proven experience in customer service, telesales, or digital sales, preferably within the automotive or consumer industry.
• Strong communication and persuasion skills, with the ability to build trust and guide customers through the online purchase journey.
• Fluent in English and French (both mandatory).
• High level of proactiveness, strong follow‑up discipline, and the ability to work in a fast‑paced, target‑driven environment.