Digital Client Advisor

Dior; France; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury fashion brand based in France is seeking a Digital Client Advisor. This role focuses on providing exceptional client experiences while maintaining brand integrity. Candidates must have a Bac+2 or higher education, previous luxury experience, and be fluent in English and French, with additional languages preferred. Proficiency in Microsoft Office and Salesforce is advantageous. Join a dynamic team where passion for fashion and strong client relationships fuel success.

Qualifications

• Education and experience in luxury client service, boutiques, hotels, or concierge.
• Fluent in English and French; knowledge of German, Arabic, or Italian is a plus.

Responsabilités

• Provide a positive, courteous client experience incorporating brand values.
• Develop a digital client book to recruit and develop top clients.
• Ensure client communications align with Dior policies.

Connaissances

Sales negotiation skills

Client-first mindset

Knowledge in fashion trends

Multi-tasking

Team player

Formation

Bac+2 from higher education

Outils

Microsoft Office

Salesforce

Description du poste

Digital Client Advisor

Missions

TASKS AND RESPONSIBILITIES

• Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
• Develop digital client book with the ability to recruit and develop top clients.
• Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
• Ensure that all client communications are handled in line with Dior policies and processes.
• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with clients.
• Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential ones.
• Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client experience…)
• Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
• Develop excellent working relationships within the Dior network.

Profil

• Education and experience
  • Bac+2 required from higher education.
  • Previous experience in luxury (client service, boutiques, hotels, or concierge).
• Languages
  • On top of English, French, German, Arabic, or Italian is mandatory.
• Hard Skills
  • Proficient in Microsoft Office.
  • Salesforce knowledge a plus.
• Soft skills & motivation
  • A passion for Christian Dior and our collections.
  • Strong sales negotiation skills.
  • Able to multi-task and prioritize competing tasks.
  • Able to work a varied schedule.
  • Clear demonstration of a client-first mind-set.
  • Highly motivated, energetic, and inspirational team player.
  • Strong knowledge in fashion trends.