Destination Experiences Coordinator (WMX) Orient Express Sailing Yachts

AccorCorpo; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading hospitality company in Paris seeks a Destination Experiences Coordinator to manage and optimize shore experiences for luxury travel. This full-time role requires strong project management, extensive experience in tourism operations, and proficiency in both English and French. Key responsibilities include handling excursion inventories, confirming services, and compiling operational data. This is an on-site position with a commitment to diversity and inclusion, allowing you to contribute to luxury service excellence.

Qualifications

• 24 years of experience in tourism operations, preferably in cruise or tour operating.
• Ability to manage multiple priorities and adapt to changing circumstances.
• Proficiency in operational reporting and data synthesis.

Responsabilités

• Manage and update excursion inventories ensuring accuracy.
• Confirm logistical details with DMCs and suppliers.
• Prepare operational documents for onboard teams.
• Compile post-cruise data to evaluate performance.

Connaissances

Strong organizational skills

Project management

Analytical mindset

Excellent written and spoken French

Excellent written and spoken English

Formation

Bachelor's/Master's Degree in Hospitality, Tourism, Business Administration or related field

Outils

Microsoft Office Suite (Excel, PowerPoint)

Reservation systems (CRS, PMS, CRM)

Description du poste

Reporting to the Director Destination Experiences the Destination Experiences Coordinator will play a key role in bringing our exceptional shore experiences to life.

This dynamic position focuses on the operational setup and smooth execution of our curated onshore products. From managing and optimizing excursion inventories to confirming services with our trusted DMCs youll ensure that every detail is aligned and ready before our ships set sail.

Youll be the backbone of our operations coordinating data accuracy in our systems preparing documentation for onboard teams ensuring a seamless handover and producing operational reporting to track performance.

If youre detail-oriented thrive in fast-paced environments and want to be part of the luxury travel journey this role is the perfect opportunity to contribute to our brands promise of excellence.

Essential Functions

• Inventory & Planning
  • Manage and update excursion inventories by cruise ensuring accuracy and timely follow-up.
  • Monitor allotments and availability escalating issues to Product Managers when needed.
• Service Confirmation
  • Confirm with DMCs and suppliers all logistical details (timings capacities transfers guides special requests).
  • Ensure all confirmations reflect the standards and decisions made by Product Managers.
• System Setup & Data Management
  • Load verify and maintain all product data in internal tools (Excel CRS PMS).
  • Ensure accuracy of descriptions timings and logistics before publication and distribution.
• Onboard Passation
  • Prepare and distribute comprehensive operational documents (briefings manifests product sheets) to onboard teams.
  • Act as the liaison to ensure seamless transition from office to ship.
• Billing & Financial Follow-up
  • Collect verify and track supplier invoices to ensure accuracy against confirmed services.
  • Collaborate with finance to ensure timely processing and accurate cost control.
• Operational Reporting
  • Compile post-cruise participation data and cancellations to support Product Managers in evaluating performance.
  • Produce simple dashboards on excursion uptake no-shows and operational incidents.
  • Provide insights to help anticipate inventory adjustments or highlight recurring issues.

Qualifications

Education

• Bachelors/Masters Degree in Hospitality Tourism Business Administration or related field.

Skills & Experience

• Professional background
• 24 years of experience in tourism operations preferably in cruise or tour operating.
• Strong geographical knowledge

Technical skills

• Proficiency in Microsoft Office Suite (Excel PowerPoint)
• Familiarity with reservation and operational systems (CRS PMS CRM)
• Ability to produce clear reporting and synthesize operational data.

Professional practices

• Strong organizational and project management skills.
• Ability to manage multiple priorities and adapt to changing circumstances.
• Analytical mindset with attention to detail and problem-solving ability.

Attributes & languages

• Excellent written and spoken French and English.
• Rigor autonomy and proactive attitude.
• Team player with curiosity and openness to innovation in the tourism sector.
• Strong interest in luxury travel and guest experience excellence.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

Remote Work

No

Employment Type

Full-time

Key Skills

• Corporate Risk Management
• Electronics
• Infection Control
• Bakery
• ELV
• Accident Investigation