Desktop Support Engineer

A&O IT Group; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A global IT services provider is seeking a Desktop Support Technician in Paris to manage incidents and service requests. The ideal candidate has 1-3 years of experience in desktop support and possesses strong communication skills in both French and English. Key responsibilities include providing deskside support, handling end-user devices, and ensuring a high-quality customer experience. This role involves working on-site with clients and a commitment to diversity and equal opportunity.

Qualifications

• Minimum 1-3 years’ experience in Desktop support.
• Proven analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.

Responsabilités

• Handle incidents and service requests for end users.
• Provide deskside support according to performance standards.
• Conduct daily health checks on devices.

Connaissances

Business level French

Business level English

Ticketing and monitoring tools

Windows 7-10

Microsoft Active Directory

MS Office 365

PC hardware installation and troubleshooting

MacOS support

Mobile device management

Network troubleshooting

VIP level support experience

Outils

ServiceNow

Description du poste

Role

Handle Incidents and Service Requests and near desk support; provide services to End Users that include the following:

• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs (Mac and Windows)
• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software
• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax))
• Locally-attached devices (e.g. personal printers, projectors)
• Daily health checks to End User Devices and Network attached devices as required
• Meeting room AV and Network support
• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards
• Responsible for Asset audits and asset inventory

About you

• You will have a minimum 1-3 years’ experience in Desktop support

Experience and Skills

• Business level French and English language skills
• Good knowledge on ticketing and monitoring tools
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow)
• MacOS support
• Mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Network troubleshooting skills
• VIP level support experience
• Proven analytical, troubleshooting, and problem-solving skills
• The ability to multi-task, effectively determine priorities and meet SLA’s
• Excellent communication, rapport building and internal customer service skills
• Hold a full driving licence and able to use own vehicle to travel between sites

If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.

A&O IT Group

As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

Learn more about life at A&O IT Group and our opportunities on our website IT Engineer Careers page.

NO AGENCIES

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.