Customer Support Specialist – Cork (Relocation Included)

TELUS Digital; Nice; Sur place; EUR 32 000 - 38 000; Plein temps

Résumé du poste

A leading tech company is seeking a Customer Support Specialist to join their Cork team. In this role, you will assist customers in resolving issues related to fintech services, using your bilingual skills (English and French). The ideal candidate will be a strong communicator with a customer-centered mindset, comfortable using multiple systems. Opportunities for career advancement and a vibrant work environment are key aspects of this position. Relocation support is available for candidates moving from outside Ireland.

Prestations

Permanent employment contracts

Performance-based bonus

Private medical insurance

Bike-to-work tax relief

Pension scheme

Access to GP care

Subsidized canteen

Qualifications

• Fluent in English and French.
• Strong communication and customer service focus.
• Ability to use multiple systems efficiently.

Responsabilités

• Assist users with product inquiries via phone, email, and chat.
• Improve customer experience and process efficiencies.
• Participate in training sessions for skill enhancement.

Connaissances

Fluent level of English and French

Great communication skills with strong customer focus

Self-driven and result-oriented

Strong time management skills

Adaptability

Description du poste

A leading tech company is seeking a Customer Support Specialist to join their Cork team. In this role, you will assist customers in resolving issues related to fintech services, using your bilingual skills (English and French). The ideal candidate will be a strong communicator with a customer-centered mindset, comfortable using multiple systems. Opportunities for career advancement and a vibrant work environment are key aspects of this position. Relocation support is available for candidates moving from outside Ireland.