Customer Support Social Media & Advertising - French speaker

AVEC Human Resources Services; Metz; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A global social media support provider is seeking a Customer Support representative fluent in French to assist high-level clients. The role includes providing multi-channel support while troubleshooting issues and improving campaign performance. The company offers a full relocation package and stable employment with opportunities for career growth. Ideal candidates must possess strong communication skills in both French and English and hold a valid EU work permit or Portuguese residency authorization.

Prestations

Full relocation package

Shared company apartment

Stable employment

Initial paid training

Private health insurance

Annual return flight

Free language classes and sports activities

Qualifications

• Fluent in C2-level French, both spoken and written.
• B2-level in English is required.
• Exceptional verbal and written communication skills.

Responsabilités

• Assist clients across multiple communication channels.
• Support self-serve advertising base for users.
• Troubleshoot ad delivery errors and technical issues.
• Proactively communicate solutions to clients.
• Share insights and feedback with internal teams.

Connaissances

C2-level French

English B2

Communication skills

Description du poste

Customer Support for Social Media French Speaker

Location: Lisbon (on-site)

What to Expect

Join a motivated and dynamic support team and contribute to the success of one of the world's most influential social media platforms. Your mission is to ensure an excellent customer experience while supporting business users.

Your Responsibilities

• Assist high-level clients across multiple channels (chat, email, phone).

• Support and expand the self-serve advertising base for digital marketing users.

• Provide pre- and post-sales assistance for online advertising tools.

• Help troubleshoot technical issues, bugs, and ad delivery errors.

• Communicate proactively with clients and offer solutions to improve campaign performance.

• Share customer insights and feedback with internal teams.

• Manage multiple tasks efficiently in a fast-paced environment.

Requirements

• C2-level French (spoken and written).

• English B2 level.

• Excellent verbal and written communication skills.

• Valid EU work permit or Portuguese residency authorization.

Benefits

• Full relocation package (flight reimbursement, airport pick-up, administrative support).

• Shared company apartment available for international candidates.

• Stable employment with clear career-growth opportunities.

• Initial paid training.

• Private health insurance from day one.

• Annual return flight to your home country (within Europe).

• Free Portuguese language classes, sports activities and social events.