Customer Support Engineer (Grenoble) (E)

KLA; Montbonnot-Saint-Martin; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading semiconductor company in France seeks a Customer Support Engineer to provide onsite support for installed tools. The role requires a Master's or Bachelor's degree, with preference for candidates with industry experience. Fluency in English and French is essential. This position offers growth opportunities, a competitive rewards package, and extensive training.

Prestations

Competitive total rewards package

Company car or car allowance

Award-winning training

Qualifications

• Certified engineer or degree from an advanced technical school or ~3 years industry working experience.
• Fluent in English and French language is a must.
• Full driver's license.

Responsabilités

• Support customers with installed tools at customer sites.
• Troubleshoot, diagnose, and repair complex capital equipment.
• Ensure customer satisfaction and maintain operational quality.

Connaissances

Interpersonal communication

Analytical skills

Problem-solving

Hands-on competence

Proactive communication

Formation

Master's Level Degree

Bachelor's Level Degree

Description du poste

Description

We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site.

We will consider new graduates provided they demonstrate a strong hands‑on competence and a desire to succeed.

YOUR MAJOR RESPONSIBILITIES :

Successful applicants will be formally trained at one of our award‑winning training centers in California, USA or, Singapore or Taiwan.

Domestic and international travel is required on a regular basis.

Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.

Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment

Coordinates actions with customers to minimize down time.

Provides assistance to Installation Engineers in resolving problems.

WHAT YOU WILL BRING :

Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.

Ability to understand and tackle problems in software, electronics, optics, mechanical, electro‑mechanical and / or electro‑optical systems to address on site customer problems.

Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.

Outstanding interpersonal communication, analytical and problem‑solving skills.

Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.

Driven to be hands‑on and passionate about learning new things

Proactive communication that facilitates seamless collaboration and address customer requirements effectively.

Fluent in English and French language is a must.

Full driver’s license

WHAT WE OFFER :

Dynamic opportunity and growth potential in the Semiconductor Industry.

A competitive, family friendly total rewards package.

Variable compensation components, e.g. participation in company stock purchase plan.

Company car or car allowance.

Award‑winning training.

HOW TO BE CONSIDERED :

Please click the “Apply” button to submit your resume.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

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