Customer Success Manager with Italian - REMOTE

Jobgether; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A recruitment platform is seeking a Customer Success Manager with Italian who will drive customer satisfaction and support product adoption. The role includes guiding clients through their journey, maximizing investments, and collaborating with teams to develop strategies for customer needs. You will enhance customer relationships, increase renewal rates, and ensure effective issue resolution. The position offers a flexible remote work environment and focuses on fostering professional growth and development.

Prestations

Flexible remote work environment

Opportunities for professional growth

Collaborative team culture

Access to career advancement resources

Participation in customer success initiatives

Qualifications

• Experience in a customer-facing role within the technology industry.
• Proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
• Strong communication and presentation skills.
• Ability to distill complex concepts into clear insights.
• Proven track record in building customer relationships and driving revenue growth.
• Excellent time management and resilience under pressure.
• Availability to travel up to 25% within the home region.

Responsabilités

• Ensure customers maximize the value of their investment by adopting new use cases.
• Guide customers through key milestones, including onboarding and deployment.
• Increase renewal rates and reduce churn through customer advocacy.
• Promote resources and communities for efficient product utilization.
• Act as a trusted advisor, resolving critical issues effectively.
• Develop strategies to optimize renewals in collaboration with internal stakeholders.
• Manage relationships to streamline onboarding and identify upsell opportunities.

Connaissances

Customer relationship building

Communication skills

Presentation skills

Time management

Resilience under pressure

Outils

BIG-IP

NGINX

Cloud-based solutions

Multi-cloud environments

Description du poste

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager with Italian. In this role, you will be integral to driving customer satisfaction and long-term engagement. You will act as a trusted advisor to clients, guiding them through their journey and ensuring they maximize the value of their investments. By collaborating with various teams, you will develop strategies that address customer needs and promote product adoption. Your focus will be on fostering strong relationships and enabling customers to achieve their desired outcomes, thus generating significant business value.

Accountabilities

• Ensure customers maximize the value of their investment by adopting new use cases and achieving strategic outcomes.
• Guide customers through key milestones, including onboarding and deployment.
• Increase renewal rates and reduce churn through customer advocacy.
• Promote resources and communities to encourage efficient product utilization.
• Act as a trusted advisor, resolving critical issues effectively.
• Develop strategies in collaboration with internal stakeholders to optimize renewals.
• Manage relationships to streamline onboarding and identify upsell opportunities.

Requirements

• Experience in a customer-facing role within the technology industry.
• Proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
• Strong communication and presentation skills.
• Ability to distill complex concepts into clear insights.
• Proven track record in building customer relationships and driving revenue growth.
• Excellent time management and resilience under pressure.
• Availability to travel up to 25% within the home region.

Benefits

• Flexible remote work environment.
• Opportunities for professional growth and development.
• Collaborative and supportive team culture.
• Access to a variety of resources for career advancement.
• Participation in engaging customer success initiatives.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.