Customer Service Agent

APM Terminals; Niort; Sur place; EUR 20 000 - 40 000; Plein temps

Description du poste

Owns and manages the customer experience of small/mid-sized customers
(Essential Services Customers). Has responsibility for the end to end
customer experience in compliance with all company procedures.

Manages the end to end shipment process in compliance with all company
procedures.
Looks after Essential Services customers.
Owns all customer issues and facilitates their timely and effective
resolution by engaging relevant internal stakeholders.