Customer Experience Representative - Spanish (Hybrid Remote Policy)

Capijob; Marseille, Digne-les-Bains; Hybride; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading digital marketing software company is seeking a Customer Experience Representative to provide technical support and enhance customer satisfaction. This hybrid remote role is suited for energetic candidates with a focus on retention, offering flexible work hours and opportunities for professional growth. Relocation packages and comprehensive benefits are included.

Prestations

Excellent private health care

Flexible working hours

Relocation package and visa sponsorship

Access to over 155000 courses on Udemy

Qualifications

• At least a first experience in customer management focused on retention.
• Familiarity with email marketing is a plus.
• The ability to jump right into a fun and relaxed office culture.

Responsabilités

• Manage and resolve daily client tickets.
• Provide direct technical support to clients via email and telephone.
• Strive to provide all customers with an outstanding customer experience.

Connaissances

Customer management skills

Email marketing familiarity

SaaS experience

Ability to work in a collaborative environment

Description du poste

Overview

Customer Experience Representative - Spanish (Hybrid Remote Policy)

Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions. We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto. Sendinblue Customer Experience Representatives wear many hats. While their first responsibility is to offer direct technical support, primarily via email and telephone, there are many other elements to the job as well. We are looking for an enthusiastic, energetic candidate to join our customer experience team in the Paris office.

As a member of the team, you will

• Manage and resolve daily client tickets
• Answer all client incoming calls with proper tone and professionalism
• Ensure that clients' questions and problems are resolved properly and quickly
• Address challenging customers and problems that require escalation outside of the department
• Report, analyze and resolve system, clients and operational issues that impact service quality
• Strive to provide all customers with an outstanding customer experience
• Grow client relations and work closely with the tech team to identify bugs
• Work independently to master emailing best practices, as well as our platform and the tools we offer customers
• Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Sendinblue API

Preferred experience

• At least a first experience in customer management focused on retention
• Familiarity with email marketing is a plus
• The ability to jump right into a fun and relaxed office culture
• SaaS experience is a plus
• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• We value work-life balance and offer flexible working hours and remote work up to 3 days a week
• The chance to grow your professional and technical skills, with real room for career progression
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• More than 100 activities you can do at work via our partner Yuco
• Work's council benefits (HelloCSE)
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• English and French classes, and over 155000 courses available on Udemy Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents..and more!

Equality and policy

Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.

Our recruitment messaging and policies reflect our commitment to accessibility and inclusion.