Customer Experience Project Leader

Tribun Health; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A healthcare technology company in Paris is seeking a Customer Experience Lead to oversee solution deployment and provide customer support in digital pathology. This role requires excellent communication skills in French and English, strong analytical abilities, and 5 years of experience in project management within the MedTech sector. Join a dynamic team focused on innovation and customer satisfaction, with a hybrid work model promoting flexibility and work-life balance.

Prestations

Hybrid work model

Personalized onboarding program

Modern office in vibrant location

Qualifications

• 5 years of experience in project and client management within MedTech or software.
• Experience in the healthcare sector is a plus.

Responsabilités

• Lead and coordinate the deployment of solutions for customers.
• Support and train customers on product use.
• Collect and synthesize customer feedback for product improvement.
• Ensure continuity between sales and production.

Connaissances

Strong analytical skills

Customer-oriented mindset

Excellent written and verbal communication in French and English

Strong team player

Project management skills

Experience in MedTech or consulting

Knowledge of cloud computing platforms

Formation

Degree from engineering or biomedical school

Bachelor’s degree in science (preferred)

Description du poste

About Tribun Health

For over 15 years, Tribun Health has been driving the digital transformation of cancer diagnosis through the use of artificial intelligence.

We develop software solutions that enable the transition from traditional, microscope-based pathology to fully digital pathology workflows, empowering pathologists to work efficiently on the computer.

This digitalization of pathology services provides a powerful response to the increasing workload and growing diagnostic complexity faced by pathology departments. It also enables the seamless integration of AI algorithms that support diagnosis, prognosis, and the development of new therapies.

Tribun Health has been recognized with the prestigious “Best in KLAS” Customer Experience Award for three consecutive years, reflecting our strong commitment to customer satisfaction. We take pride in our innovative digital pathology solutions, our customer‑centric culture, and the positive impact we have on patients’ quality of life.

Scope

Reporting to the Customer Experience Team Leader, your mission will be to lead and manage the implementation of our solutions at customer sites worldwide, working in a truly international environment.

Your missions will be to :

• Lead and coordinate the deployment of solutions for customers by working closely with internal deployment teams as well as the customer’s business and IT stakeholders.
• Support, train, and advise customers on the use of our products by acting as a subject‑matter expert in digital pathology IT solutions.
• Collect, analyze, and synthesize customer feedback and change requests, and collaborate closely with development teams to continuously improve our products.
• Support customers throughout their transition to digital pathology, in close collaboration with the sales team from pre‑sales activities through implementation and post‑deployment follow‑up.
• Ensure seamless continuity between sales and production by managing installation requests, monitoring delivery timelines, following up on milestones, and conducting post‑delivery check‑ins to ensure customer success.
• Take a proactive, action‑oriented approach to problem solving, with a strong focus on results, continuous improvement, performance measurement, and issue resolution.

Hard & soft skills :

• Strong analytical skills with the ability to synthesize complex information
• Customer‑oriented mindset with excellent interpersonal skills
• Excellent written and verbal communication skills in French and English
• Strong team player with the ability to collaborate across functions
• Interest in working in a complex, regulated diagnostic environment where compliance is critical
• Strong project management skills, with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Proactive, organized, and solution‑oriented approach
• Experience in the MedTech sector and / or consulting is a plus
• Knowledge of cloud computing platforms (Azure, AWS, etc.) is a plus

Education & work experience :

• Degree from an engineering or biomedical school or equivalent higher education
• Bachelor’s degree in science preferred, but not mandatory
• 5 years of experience in project and client management within MedTech or software environment
• Experience in the healthcare sector is a plus

Hiring process

• 1st step : meeting with HR
• 2nd step : Meeting with Customer Experience VP and team
• 3rd step : Meeting with CEO

Joining Tribun Health Means…

• Joining an international team of passionate experts, recognized for their deep knowledge and commitment to excellence
• Working on meaningful and rewarding projects, with guidance and support throughout your journey
• Thriving in a dynamic start‑up environment that fosters innovation, autonomy, and collaboration
• Enjoying modern offices located at the foot of the Montparnasse Tower, surrounded by shops, restaurants, and vibrant city life 🤩

Our Values

Respect, Curiosity, Innovation, Sharing, and Perseverance

These values guide our daily work, our interactions, and our long‑term vision.

Working Environment

🧩 Hybrid work model, designed to promote flexibility and a healthy work‑life balance

🤝 Personalized onboarding program, ensuring a smooth integration and long‑term success within the team.