Customer Experience, Customer Plant Quality Engineer

Faurecia; Roz-sur-Couesnon; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

An automotive technology group in Bretagne, France seeks a Customer Contact professional for handling 0km claim issues. This role includes fault analysis, market evaluation, and collaboration with global teams. Ideal candidates have 5+ years in quality management, customer interface experience, and are fluent in Japanese and English. The company offers a dynamic work environment dedicated to sustainable mobility and innovation.

Prestations

Dynamic work environment

Career development opportunities

Cultural diversity and inclusion

Qualifications

• 5+ years of experience in quality management in an Automotive Tier-1 supplier.
• 3+ years of experience interacting with customers.
• Fluency in Japanese (N1) and business level English.

Responsabilités

• Handle FCE 0km claims and submit reports.
• Conduct fault analysis using FTA and quality tools.
• Collaborate with cross-functional teams for problem-solving.

Connaissances

Claim handling

Collaboration

Analytical problem solving

Communication

8D report creation

Logical thinking

Strong bilingual ability (Japanese/English)

Formation

Bachelor's degree or above

Description du poste

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

Essential responsibilities and duties

As a customer contact, responsible for FCE 0km claim handling, problem analysis, construct reports.

• Recognize actual situations and how to use our products through customer evaluation or market information to sustain and improve customer satisfaction
• Fault analysis of suspected units with using FTA and/or other quality tools to define the root cause and implement countermeasure
• Cross functional teamwork & quick problem solving
• Obtain 4M change information and submit change requests
• Market analysis to judge applicability

Saitama R&D office

• As a part of global team, you need to support local site interims of analysis and communicate with customer. The team will also work with other teams(mainly Program management, R&D, Production planning) in dealing with it.

Reporting to: Customer Plant Quality Manager (Japanese)

Qualifications

• Education Level: Bachelor and above
• English: Email Communication
• Japanese: Fluent (N1) or Native
• Drivers license

業務要約：

自動車メーカーの顧客窓口として、納入不具合（お客様の工程不具合）のハンドリング・報告書の作成、顧客報告を担当します。

業務内容・責任：

• 納入不具合対応（代替品手配・顧客/社内在庫点検指示・報告書作成・顧客報告）
• 自社製品起因の不具合である場合、製造・設計部門と連携した対策立案
• FTAなど品質ツールを用いて解析をリードする
• 工程変更申請
• 顧客評価を分析し、適宜必要なアクション策定・実施
• 顧客満足度の向上

レポートライン：Customer Plant Quality Manager

応募要件：

• 学位：大学卒業以上
• 英語力：ビジネスレベル（日常的に英語でのメール・オンライン会議があります）
• 日本語力：ネイティブまたはフルエント（N1）
• 資格：運転免許

Your profile and competencies to succeed

Experience

【Must】

• Minimum 5 years working experience in quality in Automotive Tier-1 supplier.
• Minimum 3 year working experience as customer interface

【Nice to have】

• Extensive knowledge with electric components / module components and related technology, industry trends
• Knowledge & experience of ISO9001 / IATF16949 / PPAP
• 4M change management

Skills and competencies

【Must: Skill】

• Claim handling
• Collaborate with related partners
• Communication
• Analytical, problem solving, information gathering
• Create 8D report include 5-why
• Logical thinking
• Strong verbal and written communication ability both in Japanese and English

【Must: Competencies】

• Self motivated, responsibility, collaborative, proactive and positive attitude
• Adaptability to global setup with respect to diversity
• Entrepreneurship/Autonomy/Accountability

【Nice to have】

• Knowledge of ISO, IATF

求める経験：

【必須】

• Tear-1サプライヤでの品質管理または品質保証業務経験5年以上
• OE顧客窓口経験3年以上

【尚可】

• 電子部品/モジュール部品および関連技術、業界動向に関する幅広い知識
• ISO9001 / IATF16949の経験・知識
• PPAPの経験・知識
• 工程変更申請対応

必要なスキルと適正：

【必須スキル】

• 関連部署を巻き込むことのできるコミュニケーション能力
• 分析能力、問題解決能力、情報収集能力
• 論理的思考（ロジカルシンキング）
• 8Dレポート、なぜなぜの作成
• 日本語および英語での口頭および書面でのコミュニケーション能力

【必須適正】

• やる気、責任感、協調性、積極性（指示待ちではない方）、前向きな姿勢
• 多様性を尊重したグローバルな環境への適応力
• 起業家精神／自律性／責任感

【あれば尚可スキル】

• ISO、IATF の知識

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.