Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi&Meredith; Nîmes; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading digital company is looking for a Content Moderator / Customer Service Specialist fluent in French and English to join their on-site team in Portugal. Responsibilities include moderating user content, responding to customer inquiries, and maintaining a respectful online environment. Candidates should possess strong communication skills and ideally have experience in customer service. The role offers a welcome bonus, relocation support, and long-term career prospects in a multicultural environment.

Prestations

Welcome bonus of 3000 EUR

Relocation support (travel + accommodation assistance)

Full paid training and onboarding

Diverse, inclusive team in vibrant Lisbon or Porto

Modern office with supportive leadership

Qualifications

• Native or C2-level French with strong English communication skills.
• EU citizenship or valid EU passport required.
• Organized, emotionally resilient, and detail-oriented.

Responsabilités

• Moderate user content in accordance with platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Escalate sensitive or complex issues through appropriate channels.
• Maintain a secure and respectful user environment.
• Accurately document all cases and moderation actions.

Connaissances

Fluent French (C2)

Confident English (B2)

Customer service experience

Moderation experience

Team player

Description du poste

Overview

We're Hiring: Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location

Lisbon or Porto, Portugal (On-site)

Languages

French (C2/native) + English (B2+)

Contract Type

Full-time

Schedule

Rotational shifts, including weekends

Relocation package provided

What You\'ll Be Doing

• Moderate user content in accordance with platform standards


• Respond to customer inquiries via email, chat, or ticketing systems


• Escalate sensitive or complex issues through the right channels


• Maintain a secure and respectful user environment


• Accurately document all cases and moderation actions

Ideal Profile

• Native or C2-level French, with strong English communication


• EU citizenship or valid EU passport (required)


• Organized, emotionally resilient, and detail-oriented


• Experience in customer service, moderation, or digital platforms is a plus


• Ethical, professional, and a team player

What We Offer

• Welcome bonus of 3000 EUR


• Relocation support (travel + accommodation assistance)


• Full paid training and onboarding


• Diverse, inclusive team in vibrant Lisbon or Porto


• Modern office with supportive leadership and development opportunities


• Long-term career prospects in digital operations and customer care


• Be part of a team that makes a real impact online while enjoying life in sunny Portugal

How to Apply

Apply now and take the next step in your international career!

Contact: [e-mail]