CLIENT SERVICE ADVISOR Temporary Contract (M / F) - Fluent in French & English

Moncler; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury fashion company is seeking Client Service Advisors, bilingual in English and German, to join their EMEA Client Service team in Paris. This role involves assisting clients through various communication channels and enhancing client experience during e-commerce sales. Candidates with experience in the luxury fashion industry and proficiency in additional European languages are highly preferred. The contract starts in October 2025.

Qualifications

• Previous experience in Retail or Client Service in the luxury fashion industry is essential.
• Proficiency in additional European languages is a significant advantage.
• Ability to manage high-priority cases effectively.

Responsabilités

• Provide timely assistance to clients across multiple channels.
• Assist clients with e-commerce sales, including cross/upselling.
• Track client details accurately using CRM systems.

Connaissances

Fluency in English

Fluency in German

Empathy

Attention to detail

Sales skills

Outils

CRM systems

Customer service ticketing systems

Description du poste

Overview

The Moncler Group is looking for Client Service Advisors bilingual in French and English to join our dynamic EMEA Client Service team based in Paris for a CDD starting from October 2025 up until January 2026.

Responsibilities

• Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service
• Assist clients during e-commerce sales with also the ability of cross / upselling
• Accurately track client details and requests using CRM systems
• Manage directly high-priority and escalated cases as well as relationships with top clients
• Understand Moncler Group clients’ needs, experiences and interests in order to improve the client experience
• Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet clients’ expectations

Requirements

• Fluency and sophistication in English & German is a must have
• Fluency and sophistication in at least another European language such as Italian is considered a real plus
• Previous first experience in Retail or in a service and sales-oriented Client Service team in the fashion Luxury industry
• Natural flair for dealing with people, empathy and intuition
• Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages
• Action-oriented and drive for results, excellent team player
• Experience with e-commerce back-office activities and / or fraud checks is considered a plus.

Equal Opportunity

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.