Claims & Insurance Program Manager (f / m / d)

Free2Move; Paris; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A growing mobility solutions company in Paris seeks a Claims & Insurance Program Manager to lead its strategy and operations in North America. You will manage claims activities, ensure compliance with insurance regulations, and collaborate with multiple teams. A successful track record in claims handling and strong US insurance law knowledge are essential. This role offers a dynamic work environment with opportunities for progression and impact in a fast-growing sector.

Prestations

Dynamic work environment

Exposure to senior leadership

Fleet vehicle support

Travel opportunities

Qualifications

• Successful track record in claims handling (bodily injury, property damage, liability).
• Experience with self-insurance and program management in high-volume environments.
• Excellent analytical, decision-making, and negotiation skills.

Responsabilités

• Direct claims activity with Third-Party Administrator (TPA).
• Evaluate medical reports and police records to determine claim outcomes.
• Lead self-insurance program, managing claim acceptance and partner insurance terms.
• Build scalable processes to support fleet growth.

Connaissances

Claims handling

US insurance law expertise

Analytical skills

Negotiation skills

Communication skills

Formation

Bachelor’s degree in business or related

Outils

Data analytics tools

Description du poste

Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs.

With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web / mobile platform!

Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just few years as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of +750 experts and bold international projects, then you're in the right place!

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.

Claims & Insurance Program Manager – USA

Free2move is searching for a hands-on, strategic Claims & Insurance Program Manager to lead our insurance and claims activity as we rapidly expand our fleet across North America! Join us in building innovative mobility solutions at scale—from Vehicle-as-a-Service and carsharing to the mobility partnerships shaping tomorrow.

What You’ll Do

• Direct claims activity with our Third-Party Administrator (TPA), overseeing investigations, documentation, coverage, liability, and damages for bodily injury, property damage, and liability claims.
• Evaluate medical reports, police records, and other evidence to determine claim outcomes, negotiating settlements within authority limits and collaborating with defense counsel in litigation cases.
• Ensure full compliance with state and federal insurance regulations affecting fleet operations.
• Lead the self-insurance program, managing claim acceptance / rejection, exclusions, addenda, and partner insurance terms to reflect Free2move’s risk appetite.
• Collaborate with our CFO to track financial exposure, reserves, and manage premium allocation.
• Define and enforce SLAs with TPAs, vendors, and partners—monitoring compliance with partner obligations and customer Terms & Conditions.
• Build scalable processes and tech-enabled workflows to support rapid fleet growth and new lines of business.
• Act as the main insurance liaison for strategic partners (DriveItAway, Infinite Auto Management, Flitco, OEM / dealer networks).
• Support onboarding of new partners and provide risk frameworks and claims procedures.
• Leverage claims and fleet data to build dashboards on claims frequency, severity, and loss ratios.
• Identify recurring trends, fraud risks, and drive product / process improvements with actionable insights for pricing, coverage, and customer experience.
• Collaborate with Product and Tech teams to integrate analytics, automation, and AI tools into claims workflows.

Qualifications & Experience

• Successful track record in claims handling (bodily injury, property damage, liability) and strong US insurance law / regulatory expertise.
• Experience with self-insurance, captive programs, fleet insurance, and program management in high-volume environments.
• Litigation experience and ability to manage partner obligations and compliance.
• Excellent analytical, decision-making, and negotiation skills; strong written and verbal communication.
• Valid driver’s license required.
• Preferred: Bachelor’s degree (business, insurance, or related), experience in SaaS / mobility / fleet tech, BI / data analytics.

What we offer

• Key role shaping insurance and claims strategy for North America’s fastest-growing mobility platform.
• Exposure to senior leadership; cross-functional collaboration with Finance, Product, and Legal teams.
• Dynamic, innovative, US-based work environment—remote-field setup with DC Metro office access.
• Fleet vehicle support and travel opportunities; responsibility, progression, and impact in an agile sector.
• Complete required training, licensing exams, and background checks per state regulations.

Ready to lead and innovate insurance for the future of mobility?