Chief Operations Officer (COO) - Milan/ Italy

Natixis; Puteaux; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading financial institution in France is seeking a professional to oversee the end-to-end post-approval journey, including contract drafting, KYC controls, and customer activation. The role involves stabilizing and scaling multi-site teams while driving standardization and automation. Candidates should possess experience in performance management and continuous improvement practices.

Qualifications

• Experience in contract drafting and issuance.
• Knowledge of KYC controls and customer communication.
• Capability to stabilize and scale multi-site teams.

Responsabilités

• Oversee the end-to-end post-approval journey from credit approval to customer activation.
• Drive standardization, automation, and SLA discipline.
• Implement performance management with KPIs and daily/weekly huddles.

Description du poste

Job Description

Your MISSION & much more ...

Operations & Contracting : Standardize templates and workflows; ensure timely, error-free contract drafting, printing / e-sign, and archiving; increase STP and digital signing adoption.

KYC & Onboarding Controls : Ensure robust customer due diligence, ongoing monitoring, and audit-proof documentation aligned with Italian and EU regulation.

Customer Service : Build a proactive service model with clear SLAs, first-contact resolution and complaint handling aligned to regulatory expectations.

Process Re-engineering : Map and redesign E2E processes (equipment, transport, and real estate leasing), eliminate manual steps, deploy automation / RPA where sensible.

People & Organization : Shape the org design and span of control; set clear RACIs and performance metrics; coach managers and team leaders.

Change & Stakeholder Management : Align two legal entities on one way of working; communicate clearly upward and across functions (Sales, Credit, Risk, Legal, IT).

Risk, Compliance & QA : Embed controls by design; meet Bank of Italy expectations; enforce segregation of duties, 4-eyes checks, GDPR, sanctions screening.

Performance Management : Install daily / weekly huddles, visual management and KPI dashboards; drive continuous improvement.

Required Skills / Qualifications / Experience

Own the end-to-end post-approval journey from credit approval to customer activation : contract drafting & issuance, KYC controls, customer communication, onboarding and servicing. The COO will stabilize, structure and scale a multi-site team, driving standardization, automation and SLA discipline to minimize lead-to-service time and elevate quality.